Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous
2011-03-03T22:12:20+00:00

Recently, I needed to restore my laptop to factory settings.  I have an HP Pavilion Model Number G-60.  I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive.  The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted.  I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click OK to restart the computer and then restart the installation".  Doing this only keeps repeating the error message.  I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work.  Can you think of anything else that I can try to get this working?   Honestly, I am very frustrated with this.  I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless.  I would appreciate any help you can give me.  Thanks,  Dave

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-04-12T18:53:35+00:00

1)      On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

2)       In  the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

        In the Registry Editor..

                Browse to....

        HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

Then close the registry editor and then also close the black window.

      Then click on OK for the error and the computer will restart and the installation may complete.  just try it and let me know if it worked.

Was this answer helpful?

2 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2011-03-03T23:03:31+00:00

Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

Was this answer helpful?

0 comments

704 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-20T13:19:34+00:00

    Thank you so much!

    Was this answer helpful?

    0 comments
  2. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2015-12-15T08:41:15+00:00

    I only asked what you were trying to do so I could try to help.  How else would I know your problem is with Windows 10 Fall Update when the thread  refers to an error during Windows 7 Factory Recovery?

    For Windows 10 boot problems Create Windows 10 Installation Media to boot into Advanced Startup Options, try Startup Repair, Reset or in Startup Settings try "Last Known Good Config" or Safe Mode. 

    If you can get a stable configuration run the Update from the media's Setup file, as an Upgrade over itself.  How to: perform a repair upgrade using the Windows 10 ISO file - Microsoft Community

    If not you can replace an inferior Upgrade with the vastly superior Clean Install Windows 10 Upgrade .  Files not backed up can be rescued first to USB storage using the booted media to Copy & Paste - in Windows Recovery Console.   Then delete all partitions to get it cleanest as illustrated in the Wiki.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-15T08:23:03+00:00

    Try to stop the loop by connecting a bootable memory stick with Windows 8.1 or whatever.

    Then hit Del after start and go into the BIOS.

    Set the 1st boot device to the stick.

    Try to stop the loop after that by hitting F8 or F9 or Shift and F10.

    If the loop stops try to shut down the computer by keeping the start knob down for a while.

    Then press and keep pressed F9 and start the computer.

    At least I ran into the Windows boot program and could set back my computer Asus TA100 to Windows 8.1

    t.

    Was this answer helpful?

    0 comments