Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous

Recently, I needed to restore my laptop to factory settings. I have an HP Pavilion Model Number G-60. I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive. The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted. I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and then restart the installation". Doing this only keeps repeating the error message. I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work. Can you think of anything else that I can try to get this working? Honestly, I am very frustrated with this. I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless. I would appreciate any help you can give me. Thanks, Dave

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Answer accepted by question author

Anonymous

1) On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

2) In the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

In the Registry Editor..

Browse to....

HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

Then close the registry editor and then also close the black window.

Then click on OK for the error and the computer will restart and the installation may complete. just try it and let me know if it worked.

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Answer accepted by question author

Anonymous

Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

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704 additional answers

Anonymous

2015-09-01T13:36:24+00:00

This worked - thanks!
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Anonymous

2015-08-30T19:19:33+00:00

I did this and the only thing that happened was "set up is preparing you computer..." and then restarts again and again. I have done almost everything under the sun to get this simple install to work. Note: this is a re-install because of the computer suddenly just restarting after I upgraded to windows 10. I then uninstalled and went back to windows 7. Computer would still restart randomly. I have removed everything and even purchased a new hard drive (PNY SSD 240Gig from best buy) and still no good. I have also cleared the CMos. Both ways. shorting the jumper and taking the battery out. I'm stuck and have spent all sorts of time on this should be simple re-stall of windows 7.
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Anonymous

2015-08-27T23:06:28+00:00

I Just did that command prompt on my pc but then it kept restarting. The error message no longer shows uo but i cant get the update to resume. It restarts over and over again and i dont know what to do now.
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