Does anyone recognize or have experience with www.support.me?

Anonymous

I have received several calls from (999)910-0250 about errors occurring on my PC and supposedly affecting Microsoft. I could not get the people to show or confirm that they were from Microsoft. They wanted me to go to www.support.me and put in a technician number but I refused based on a lack of confirmation that they were from Microsoft.

Has anyone else experienced this or is this really Microsoft?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

HI Steve,

It is a SCAM!!! This company has been seen here before - so there's no doubt. Microsoft does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. There are probably thousands of such companies out there doing this every day - we get two or three messages like this (or more) every day asking about it. You are the lucky ones who recognized the scam enough not to be sucked into it and end up with identify theft, infections, hacking of your computer, convincing you to buy software or services you either don't need or that don't really exist at all, and all sorts of nefarious tricks. You'd be surprised by how many contact us AFTER they realized they'd been suckered asking what to do. Do not waste time talking to these people, do not give them any personal information whatsoever, do not be tricked by what they may get you to see on the computer - in fact, don't do anything they suggest on your computer or even visit websites they recommend, and for heaven's sake don't give them access to your computer.

Microsoft knows this goes on but with these companies springing up like dandelions, or closing and changing names when discovered, and mostly operating in foreign countries, it would take an army of lawyers to pursue every one of them. They do the best they can, but there simply are too many and more get added every day. People have to be careful of these things. They not only occur by phone, but also by e-mail, instant messaging, regular mail and every way imaginable. Just remember that Microsoft does not do this and hang up or delete emails or messages or mail from anyone claiming they are doing this because they know information about your computer or want information from you to confirm your account so it won't be closed and ask you for your username and password and all sorts of other personal information. Microsoft DOES NOT DO THIS!

I'm glad you didn't get caught by these scammers and saved yourself a big headache. Continue to use the same caution and you should do fine.

Good luck and best wishes!

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Monkey57 3,535

support.me is a very valid tool, the scam has nothing to do with the tools they use. Report malicious support people to logmein (that are using their tools):

https://secure.logmeinrescue.com/Customer/ReportAbuse.aspx

Do not let a cold caller into your computer. If you have a trusted support person, & you can see, touch, and trust them, you may find, they use that good tool (at $1300/seat/yr-unlimited connections)..

Before you have let the scammers into your computer,write down the code they give you to connect, then hang up and report it, immediately (use the phone number in the above link). That will help stop those scammers from using that tech tool.

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101 additional answers

Anonymous

2015-08-07T23:09:46+00:00

I already let them finish work on my computer. I already paid them my money. Is there anything I can do to make sure I don't have any nasty surprises lurking on my computer. They used secure.logmein.com to fix my computer. I assume that because of that they had limited access, but I could be wrong. As far as I can tell, my computer is running fine, and norton scan didn't pick anything up. I think they fixed my computer, but I don't plan on using them in the future. I acted a bit rashly diving in to let them fix my computer. I will admit that. However, after pressing the idea of a scam and such. The guy transferred me to a supervisor, and he helped me understand there perspective. It seems that their side f things, and everything I found through microsoft matches up. They did not claim to be a partner, but they did identify themselves as a separate company that is certified to work on microsoft computers. I don't know if they can fake certification, but they assured me that they couldn't. I spent hours watching them, and I double checked everything they were doing. The programs they ran were legit. My greatest concern is that they could have a back up of my computer's info or something, but I don't know if they do or sure. Considering how my computer appears to be functioning normally or better than before, I feel confident that nothing is wrong. That being said, I still want to over as many if not all the bases to protect myself. They can tell me how legit they are, and they can fix my computer, but I will still want to do additional checks over what they did to be safe. I saw that they deleted a jrt folder, a folder they created on my computer. Their company is new, and that makes it hard to trust them because they on't have a history to check.

Basically, norton didn't pick anything up, they tuned up my computer, and I'm going to change all my passwords and everything to ensure that I can cut them off. My question is, is there anything I need to do beyond that, and what do you suggest I do to double check their work. As for as I know, support.me is a scam, but secure.logmeinrescue.com is legit. I know I could have made a mistake, and I payed for the service already. I need to make sure my information is safe, and I need to be suggested on how I can protect my information moving forward. I need a way to make sure that everything is really okay. A second opinion from a more reliable source is preferable. If I managed to pay them to remove whatever virus was on my computer from wherever it came from, I will find a way to pay someone to check their work. I just need someone to point me in the right direction because researching this isn't easy, and I need to work quickly in case my personal information has been stolen. I can't afford much, but I think a good start is confirming that my computer is indeed safe to use. They used plenty of legit programs, but there has to be a way for me to be sure about my computer. Can you help me?

They gained access through the support.me opening a window after pressing the windows + r keys. The generated a six digit code that gave them access to my computer. Did I get scammed. I tried to do the same thing again, but it didn't work, and it didn't bring up a functioning window. Is this normal? I also was given the option to cancel the connection if I chose to. I looked up the secure.logmeinrescue.com site, and not only do the logos match exactly but also function the same way as when they had remote access to my computer. The screen background turned black while they weren't connected, and the background returned after they disconnected. I hope this helps.

They didn't call me. I called them via the number I had. I should have called microsoft first, but I didn't I called the number that I saw when my computer locked up. I'm sure that was dumb, and I'm sure that's even more reason to be sure about my personal information. Last thing I need is having this come back to bite me. I'm sure I can switch everything up, and fix everything given the time. If I have to do that, I need to know that I even need to do anything, and I believe that starts by figuring out everything they did to my computer and confirming that nothing malicious was done. It's possible they left something on here. That's step one. Step two is changing all my passwords and everything connected to my personal information. Step three after reducing or cutting their access of to my personal information is figuring out what was stolen if anything, and taking action. I'm sure more stuff will be added to the list, but since I had a virus to begin with, I don't think some of this is a bad idea. I just need to know who I can trust to make sure my computer is safe to use. After that, I'll begin changing my security info, or I'll change my security info on a computer I know is safe to use while figuring this out. I'm willing to do everything I can to protect myself, but I want to make sure I'm not forgetting anything.
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Anonymous

2015-08-07T23:44:25+00:00
Two security measures I recommend are 1) be CERTAIN your BIOS is up to date &
1. MANUALLY run the Malicious Software Removal tool updated monthly by Microsoft.
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Anonymous

2015-08-07T23:45:29+00:00

Glad to be of assistance, Dian
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