Does anyone recognize or have experience with www.support.me?

Anonymous

I have received several calls from (999)910-0250 about errors occurring on my PC and supposedly affecting Microsoft. I could not get the people to show or confirm that they were from Microsoft. They wanted me to go to www.support.me and put in a technician number but I refused based on a lack of confirmation that they were from Microsoft.

Has anyone else experienced this or is this really Microsoft?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

HI Steve,

It is a SCAM!!! This company has been seen here before - so there's no doubt. Microsoft does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. There are probably thousands of such companies out there doing this every day - we get two or three messages like this (or more) every day asking about it. You are the lucky ones who recognized the scam enough not to be sucked into it and end up with identify theft, infections, hacking of your computer, convincing you to buy software or services you either don't need or that don't really exist at all, and all sorts of nefarious tricks. You'd be surprised by how many contact us AFTER they realized they'd been suckered asking what to do. Do not waste time talking to these people, do not give them any personal information whatsoever, do not be tricked by what they may get you to see on the computer - in fact, don't do anything they suggest on your computer or even visit websites they recommend, and for heaven's sake don't give them access to your computer.

Microsoft knows this goes on but with these companies springing up like dandelions, or closing and changing names when discovered, and mostly operating in foreign countries, it would take an army of lawyers to pursue every one of them. They do the best they can, but there simply are too many and more get added every day. People have to be careful of these things. They not only occur by phone, but also by e-mail, instant messaging, regular mail and every way imaginable. Just remember that Microsoft does not do this and hang up or delete emails or messages or mail from anyone claiming they are doing this because they know information about your computer or want information from you to confirm your account so it won't be closed and ask you for your username and password and all sorts of other personal information. Microsoft DOES NOT DO THIS!

I'm glad you didn't get caught by these scammers and saved yourself a big headache. Continue to use the same caution and you should do fine.

Good luck and best wishes!

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Monkey57 3,535

support.me is a very valid tool, the scam has nothing to do with the tools they use. Report malicious support people to logmein (that are using their tools):

https://secure.logmeinrescue.com/Customer/ReportAbuse.aspx

Do not let a cold caller into your computer. If you have a trusted support person, & you can see, touch, and trust them, you may find, they use that good tool (at $1300/seat/yr-unlimited connections)..

Before you have let the scammers into your computer,write down the code they give you to connect, then hang up and report it, immediately (use the phone number in the above link). That will help stop those scammers from using that tech tool.

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Monkey57 3,535 Reputation points

2016-01-22T15:06:14+00:00

Be smarter then the fraudsters, lead them on, don't do anything they tell you. When they give you a web site to go to, don't do it.... if it is support.me they ask you to go to, they will give a code number to input, get the number, then hang up and call logmein's abuse number. Giving the code number to Logmein will have the fraudsters identified, investigated and their account canceled, and they will be out $1300/per seat, and hopefully be chased down by law enforcement. Microsoft is very active in chasing down fraudsters..... But contacting the mfg of the product (support.me or logmein123.com) may get quicker action, and imediately deny the fraudsters use of that utility.... If any of this seems confusing, whenever you get a cold call representing Microsoft or HP or etc, hang up on them. When looking for support make sure you are on an official Mfg website.
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Anonymous

2016-01-22T13:32:40+00:00

I appreciate your suggestion to report fraudsters, who use "suport.me" for malicious activity, but how would one know it is a malicious website if you are directed to it via a link for Microsoft or HP support.

Generally they have access to your computer before that becomes clear.

Microsoft and HP needs to become more proactivity in blocking scammers.
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Monkey57 3,535 Reputation points

2016-01-22T13:04:03+00:00

support.me is a very valid tool, the scam has nothing to do with the tools fraudsters use. Report malicious support people to logmein (that are using their tools):

https://secure.logmeinrescue.com/Customer/ReportAbuse.aspx

Do not let a cold caller into your computer. If you have a trusted support person, & you can see, touch, and trust them, you may find, they use that good tool (at $1300/seat/yr-unlimited connections)..

Before you have let the scammers into your computer,write down the code they give you to connect, then hang up and report it, immediately (use the phone number in the above link). That will help stop those scammers from using that tech tool.
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