Does anyone recognize or have experience with www.support.me?

Anonymous
2011-08-24T14:26:00+00:00

I have received several calls from (999)910-0250 about errors occurring on my PC and supposedly affecting Microsoft.  I could not get the people to show or confirm that they were from Microsoft.  They wanted me to go to www.support.me and put in a technician number but I refused based on a lack of confirmation that they were from Microsoft.

Has anyone else experienced this or is this really Microsoft?

Windows for home | Other | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-08-24T14:39:02+00:00

HI Steve,

It is a SCAM!!! This company has been seen here before - so there's no doubt. Microsoft does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. There are probably thousands of such companies out there doing this every day - we get two or three messages like this (or more) every day asking about it. You are the lucky ones who recognized the scam enough not to be sucked into it and end up with identify theft, infections, hacking of your computer, convincing you to buy software or services you either don't need or that don't really exist at all, and all sorts of nefarious tricks. You'd be surprised by how many contact us AFTER they realized they'd been suckered asking what to do. Do not waste time talking to these people, do not give them any personal information whatsoever, do not be tricked by what they may get you to see on the computer - in fact, don't do anything they suggest on your computer or even visit websites they recommend, and for heaven's sake don't give them access to your computer.

Microsoft knows this goes on but with these companies springing up like dandelions, or closing and changing names when discovered, and mostly operating in foreign countries, it would take an army of lawyers to pursue every one of them. They do the best they can, but there simply are too many and more get added every day. People have to be careful of these things. They not only occur by phone, but also by e-mail, instant messaging, regular mail and every way imaginable. Just remember that Microsoft does not do this and hang up or delete emails or messages or mail from anyone claiming they are doing this because they know information about your computer or want information from you to confirm your account so it won't be closed and ask you for your username and password and all sorts of other personal information. Microsoft DOES NOT DO THIS!

I'm glad you didn't get caught by these scammers and saved yourself a big headache. Continue to use the same caution and you should do fine.

Good luck and best wishes!

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Monkey57 3,535 Reputation points
2015-11-10T18:32:49+00:00

support.me is a very valid tool, the scam has nothing to do with the tools they use.  Report malicious support people to logmein (that are using their tools):

https://secure.logmeinrescue.com/Customer/ReportAbuse.aspx

Do not let a cold caller into your computer.  If you have a trusted support person, & you can see, touch, and trust them, you may find, they use that good tool (at $1300/seat/yr-unlimited connections)..  

Before you have let the scammers into your computer,write down the code they give you to connect, then hang up and report it, immediately (use the phone number in the above link).  That will help stop those scammers from using that tech tool.

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  1. Anonymous
    2014-12-20T18:26:38+00:00

    December 20, 2014: I called a phone number offered to me as a Help Option when I tried to recover an Admin Password on an ASUS laptop purchased from Microsoft. I was locked out due to too many attempts at the wrong password. When I hit the link for Help I was provided with this number -> (855) 961-0247. It connected me to the internet and the first link gave me a "tech" who upon my explaining what I was trying to do, asked me to log in on my browser to www.support.me and follow the prompts to let him patch into the laptop with remote access. Now he has control of my laptop and showed me a file in Task Manager that he said was a trojan virus "on my network" that was giving someone "overseas" access to my passwords, banking info, etc. (Which made me wonder what this had to do with me resetting or recovering my Admin Password, but I went along with him for a few minutes as I looked up that "csrss.exe" file on the internet on my PC in another room).

    Background: I set up a Microsoft Hotmail account for my grandson using his mother's name because my grandson is only 8 years old and isn't old enough to set up his own account. Well..... after allowing what I THOUGHT was a Microsoft authorized tech access to my grandson's new laptop, I'm told there is a trojan virus on my "network" called csrss.exe. "Csrss" stands for client/server run-time subsystem and is an essential subsystem that must be running at all times. Csrss is responsible for console windows, creating and/or deleting threads, and some parts of the 16-bit virtual MS-DOS environment. It IS NOT a trojan unless you find it in Task manager that is not a valid Windows Folder (it is normally for in c:\windows\system32. This "Help" number tried to con me into spending money (either $299.99 or $369.99 - options from two different "Level 5 World Map Engineers" "Pyramids IT" or "Network Solutions" - who are probably the same con artists) to fix a non-existent problem. Don't fall for it. It IS A SCAM !!!

    But my question to the community and/or Microsoft is: Why was this an option given to me on my ASUS laptop that I purchased from Microsoft? Is this a bug in the ASUS laptop or in Microsoft software? The Help link took me to a series of help links, the first one was www.support.me and was followed by more of the same. Being in a hurry, (Lesson: NEVER be in a hurry on the internet) I clicked the first one, which got me into this scam. Why wasn't I routed to a valid Help link on this laptop or in a 'locked out' Admin Password situation by ASUS or Microsoft?

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  2. Anonymous
    2014-12-01T23:48:05+00:00

    Nope.  Not possible; consider that $50 a fee to learn to be EXTREMELY skeptical and cautious with any online interactions.  Trust nothing and no one, unless you sought them out.  Do NOT trust Google (or any search engine) results; they can be manipulated.  Look at URLs carefully; they can be faked with just a few subtle tweaks.  These a__holes are out to get your money, your personal info, anything of value they can.  Everything that they steal is sold and traded on massive "underground" hacking and criminal markets.  And naturally, since we are all using the same operating system, so they already know what you're looking at and what you already have stored on your machine.  Don't be a victim; just say no.

    El Guapo

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  3. Anonymous
    2014-09-30T19:27:19+00:00

    Hello, 

    I am Karthik. I have already been made a fool by some unethical, ill-mannered and sub-standard people. They introduced themselves as support from Microsoft. Some how i was fooled. I have the invoice sent by them and their help line number. They made me pay 50 USD through pan global gateway. Can anyone help me out to get back my money. Please help me.

    Thanks & regards,

    Karthik

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