These are your options for Customer Support. You may need to pay for technical support.
http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms
Help and support for customer service
If you need assistance, you will need to contact Microsoft Customer Service:
•To contact Microsoft Customer Service and Support, telephone (800) MICROSOFT (642-7676).
•In Canada, call (877)568-2495.
•Microsoft Customer Service hours of operation:
•Monday through Friday, 5:00 AM - 9:00 PM Pacific Time
•Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time
Thanks,
Marilyn