need to chat with Microsoft technical support

Dear support my Case number is 1401310959 I had chat last night but it did not work please connect me to same person his address is:

https://support.microsoft.com/en-us/contact/chat/30/?visitId=9bdda9f-d1e2-428f-ba83-aea989446a85&rejoin=true&flowId=smc-contactus&referrer=support.microsoft.com&OSMCSignIn=true&ppud=4&wa=wsignin1.0

I have a address book with contact, and can not find the file

These are your options for Customer Support. You may need to pay for technical support.

http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms

Help and support for customer service

If you need assistance, you will need to contact Microsoft Customer Service:

•To contact Microsoft Customer Service and Support, telephone (800) MICROSOFT (642-7676).

•In Canada, call (877)568-2495.

•Microsoft Customer Service hours of operation:

•Monday through Friday, 5:00 AM - 9:00 PM Pacific Time

•Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

Thanks,

Marilyn

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