Trouble signing into Netflix in Media Center: "There was a problem signing in. Verify your internet connection is working and try again."

Anonymous
2011-03-12T04:33:17+00:00

Original title: Netflix in windows media center, trouble logging in

i'm having trouble logging in to Netflix using windows media center. i am running windows vista x64. when i select the icon the log in screen comes up, but when i try to sign in it comes up with the error message "There was a problem signing in. Verify your internet connection is working and try again."  my internet connection is fine and i can sign in at www.netflix.com, so this problem has to do windows media center, but i can't figure it out. i have updated windows and windows media center and am still having this problem. thanks in advance for any advice.

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-07-24T14:39:39+00:00

Well, that's a rude answer up there and it doesn't even offer a solution.

I had this problem for a while on Win7. I tried a few possible solutions I found online, but nothing worked until I completely uninstalled SIlverlight (including the cache), rebooted my machine, and reinstalled the lastest version fresh fromthe Silverlight home page. Everything works fine now.

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Anonymous
2011-04-05T23:50:16+00:00

The most likely explanation is NetFlix changed something in their authentication routine (i.e. SOAP structure or just a URL string, doesn't matter) and that broke the Vista NetFlix WMC client. It didn't affect the NetFlix web interface because, being a NetFlix operated service, they were obviously aware of the pending change and adjusted their web client to use the new method.

The NetFlix WMC client in Windows 7 (being a new product), was probably already coded to use the new method. The client in Vista continued to work with the old method until NetFlix finally shut that method down. Microsoft, slow to respond and assign developers to fixing the Vista NetFlix WMC client missed the deadline and Vista users were in the dark for awhile.

It is pretty standard stuff for web services that cross corporate barriers. Especially involving slow-moving mega-corps like Microsoft. One company changes a routine and the other has to play catch up. Communication is often difficult just between divisions within a company, between companies it is often non-existent.

The level of prissy whining in this thread was good for a laugh though. The people threatening to cancel NetFlix ::rolleyes:: your access still worked on their website. You were not without service, just without the convenience of WMC. The people bitching at Microsoft... does anyone know if Microsoft was even properly informed of *when* NetFlix was going to turn off the old authentication? If they were told the night before (or not at all) "Hey we're switching off the old authentication routine" what kind of response would you expect? How long has it been since the problem started, 28 days? That is actually a pretty quick turn-around for a relatively low-priority item. Or it could just be that NetFlix re-activated their old authentication methods as a temporary fix to this problem (that they share some part in creating) until Microsoft can officially respond with an update.

Now if Microsoft was given proper advanced notice of the service change and still dragged their feet (entirely possible) I give them no slack. But at the end of the day it is still a low-priority issue. It is fixed now, be happy until the next time NetFlix changes their authentication routine.

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  1. Anonymous
    2011-03-17T17:28:04+00:00

    I'm on windows 7 64 bit and can get netflix to run in WMC on one laptop but not another.  I go into WMC sign in and it even lets me see my queue but when I go to play the movie it goes back to the sign in but won't let me type anything.  I have tried updating and uninstall/reinstalling the WMC netflix app with no change.  It's been like this for 2 days now.

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  2. Anonymous
    2011-03-18T05:16:40+00:00

    Yeah, same problem here,  on Member Sign In am able to enter email, then password, then when I click "continue" the password field is cleared....cannot login... please fix this!!!

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  3. Anonymous
    2011-03-19T01:14:40+00:00

    Online chat with microsoft and they helped fix the problem here's what they did:

    • open internet explorer
    • press ctrl-shift-delete
    • check all boxes and delete
    • open netflix in explorer and sign in
    • open windows media center
    • sign out of netflix in WMC then sign back in

    I had to try to play a movie a couple of times before it worked but it did

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