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Original title: Netflix in windows media center, trouble logging in
i'm having trouble logging in to Netflix using windows media center. i am running windows vista x64. when i select the icon the log in screen comes up, but when i try to sign in it comes up with the error message "There was a problem signing in. Verify your internet connection is working and try again." my internet connection is fine and i can sign in at www.netflix.com, so this problem has to do windows media center, but i can't figure it out. i have updated windows and windows media center and am still having this problem. thanks in advance for any advice.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, that's a rude answer up there and it doesn't even offer a solution.
I had this problem for a while on Win7. I tried a few possible solutions I found online, but nothing worked until I completely uninstalled SIlverlight (including the cache), rebooted my machine, and reinstalled the lastest version fresh fromthe Silverlight home page. Everything works fine now.
The most likely explanation is NetFlix changed something in their authentication routine (i.e. SOAP structure or just a URL string, doesn't matter) and that broke the Vista NetFlix WMC client. It didn't affect the NetFlix web interface because, being a NetFlix operated service, they were obviously aware of the pending change and adjusted their web client to use the new method.
The NetFlix WMC client in Windows 7 (being a new product), was probably already coded to use the new method. The client in Vista continued to work with the old method until NetFlix finally shut that method down. Microsoft, slow to respond and assign developers to fixing the Vista NetFlix WMC client missed the deadline and Vista users were in the dark for awhile.
It is pretty standard stuff for web services that cross corporate barriers. Especially involving slow-moving mega-corps like Microsoft. One company changes a routine and the other has to play catch up. Communication is often difficult just between divisions within a company, between companies it is often non-existent.
The level of prissy whining in this thread was good for a laugh though. The people threatening to cancel NetFlix ::rolleyes:: your access still worked on their website. You were not without service, just without the convenience of WMC. The people bitching at Microsoft... does anyone know if Microsoft was even properly informed of *when* NetFlix was going to turn off the old authentication? If they were told the night before (or not at all) "Hey we're switching off the old authentication routine" what kind of response would you expect? How long has it been since the problem started, 28 days? That is actually a pretty quick turn-around for a relatively low-priority item. Or it could just be that NetFlix re-activated their old authentication methods as a temporary fix to this problem (that they share some part in creating) until Microsoft can officially respond with an update.
Now if Microsoft was given proper advanced notice of the service change and still dragged their feet (entirely possible) I give them no slack. But at the end of the day it is still a low-priority issue. It is fixed now, be happy until the next time NetFlix changes their authentication routine.
Tried it. Worked fine for me. Everything in WMC works fine, except Netflix. I guess it really is time to stop subscription. In a few days it will be a month paid for without access.
Can someone try this? Go into tasks-settings-general and try to do a manual download of info for media or try to test your internet connection. I get an error that makes media center completely shut down.
If your "fix" is for Windows 7 please say so. Most people have no problem with Windows 7, the problem is with Vista Media Center and Netflix.
Personally I think this is completely a Netflix problem. I have read several boards and quite a few people noticed the problem starting when they were sure no new Windows Vista updates had been installed. Other people tried rolling their system back to a restore point before the problem and it did not work.
Windows Media Center is trying to access your account, and Netflix is not providing the info.
I really believe there are some great tech guys that would love to know about this and fix it, they have worked very hard to make Netflix work on many platforms. As long as people take the easy way out and blame MS, Netflix support people will not make the tech people aware of the problem, their goal is to get you off the line as quickly as possible by telling you the problem is Windows, or your internet provider (which is what they tried to tell me for a solid hour).
We are paying NETFLIX monthly, not Microsoft, Netflix should be the one making this a priority to fix, even if it means initiating a way to work together with MS.
