Media Player Play To Error "Failed to retrieve media Information from media server"

Anonymous
2011-08-04T04:55:28+00:00

I have a Denon AVR 1912 receiver and a PC running Windows 7 w/WMP12.  When I try to use the "play to" feature I can select the receiver but get an error "Failed to retrieve media Information from media server."

I have tried to re-install WMP 12 and have tried disabling my firewall with no success.  Airplay works fine, but I prefer WMP to I-Tunes.

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-09-09T16:43:54+00:00

The content is on the same computer.  Streaming is enabled and the receiver is "allowed." 

I am not sure if this is solved or not...but I found the solution last night after I spent the most frustrating 5 hours of my life! This is surely a windows problem. I recently replaced my HP laptop with a Dell Vostro 3450 and I suddenly found that 'Play To' feature wasn't working with my Samsung LED TV UA55C8000 .To confirm that it wasn't a firewall or format related issue I even used Samsung PC Share software on my PC to act as the DLNA server...With PC share as the server WMP12 didnt find any problems 'Contacting the Media Server' ...but with its own library it just remained stuck there, with an eventual failure message. [Point to be noted was that even when it failed to contact the media server, I could control the TV volume using the same window!]

This is what did the trick for me:

  1. Closed WMP12.
  2. Go to Services [Control Panel->System and Security->Administrative Tools->Services]
  3. Locate the service with name 'Windows Media Player Network Sharing Service'
  4. Stop the Service manually.
  5. Locate the service 'UpnP Device Host'. Stop the service and start it again.
  6. Start 'Windows Media Player Network Sharing Service' now.
  7. Close control panel and all associated windows. Open Windows Media Player...right click on a playlist and see if PlayTo option lists the TV. Try playing now...it started playing for me at this stage!

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  1. Anonymous
    2017-12-20T12:18:27+00:00

    is net mp33333333

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  2. Anonymous
    2017-12-20T10:51:24+00:00

    thanks 

    this really helped in solving the same problem

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  3. Anonymous
    2017-07-08T15:41:32+00:00

    Despite this being a very old post, this solved my issue! Spent a very frustrating time getting my Windows Media Player to stream to my Libratone Zipp.  I had exhausted all resources, and stumbled upon your instructions.  Thank you SO much!  I saved these instructions.  I seem to frequently encounter this issue with Windows Media Player and my Libratone Zipp.  THANKS BUNCHES!

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  4. Anonymous
    2016-05-22T00:55:11+00:00

    THANK YOU! THANK YOU! THANK YOU!  Have spent my entire saturday trying to get Windows Media Player to play my music to a $1500.00 Pioneer 9.2 surround system via the media server option on the receiver and play the music via zone 2 output on the receiver to a second Yamaha surround sound system I purchased to play in the back yard and thanks to you it now works!

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