After using it for years I now get message on screen "Windows Vista Build 6002 This copy of Windows is not genuine "

Anonymous

After using Windows Vista for years in my Dell Inspiron1420 laptop I now get message on screen

"Windows Vista Build 6002 This copy of Windows is not genuine "

I am then told

This copy of Windows is not activated.Click here to activate Windows now

Product ID 89578-OEM-7332157-00204 Change Product Key

when I do that I am told it is INVALID

Dell confirm they do not preload fake windows software.

What can I do?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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102 answers

Anonymous

2011-06-17T10:13:59+00:00
answers to above questions as follows
1. yes to firefox
2. Zone alarm
3. yes to Norton...but deleted it. it was a nightmare
4. or 4a ? where is 4? .....however my windows update is upto date ATM and i cannot update anymore!
Diagnostic Report (1.9.0027.0):

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-R7X4H-6F2XJ-VVMP9

Windows Product Key Hash: UqxyryRKzOt7kYPGi0qReynjiPg=

Windows Product ID: 89576-OEM-7332141-00216

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010100.2.0.006

ID: {09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.42.0

Signed By: Microsoft

Product Name: Windows Vista (TM) Business

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.101014-0432

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100

File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386], Hr = 0x800b0100

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVMP9</PKey><PID>89576-OEM-7332141-00216</PID><PIDType>2</PIDType><SID>S-1-5-21-127489172-3573878905-2511511925</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050721000000.000000+000</Date></BIOS><HWID>44303507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, Business edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89576-00146-321-400216-02-2057-6002.0000-1672011

Installation ID: 016895113696003725658623885756703736700974853226446774

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: VVMP9

License Status: Notification

Notification Reason: 0xC004F057.

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJSo+rQTHAH+6zReAIfk+VoX8vQG75InrFYMxQ==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC   Nvidia  AWRDACPI

FACP   Nvidia  AWRDACPI

SSDT   PTLTD   POWERNOW

MCFG   Nvidia  AWRDACPI
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Anonymous

2011-06-17T10:03:22+00:00

I have to say to this report

"that the report to or resolve the problem by phone with DELL is not offered.....and it only opens another help window.....with no contact details to phone Dell !!
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Anonymous

2011-06-17T09:57:53+00:00

Diagnostic Report (1.9.0027.0):

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-R7X4H-6F2XJ-VVMP9

Windows Product Key Hash: UqxyryRKzOt7kYPGi0qReynjiPg=

Windows Product ID: 89576-OEM-7332141-00216

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010100.2.0.006

ID: {09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.42.0

Signed By: Microsoft

Product Name: Windows Vista (TM) Business

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.101014-0432

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100

File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386], Hr = 0x800b0100

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVMP9</PKey><PID>89576-OEM-7332141-00216</PID><PIDType>2</PIDType><SID>S-1-5-21-127489172-3573878905-2511511925</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050721000000.000000+000</Date></BIOS><HWID>44303507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, Business edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89576-00146-321-400216-02-2057-6002.0000-1672011

Installation ID: 016895113696003725658623885756703736700974853226446774

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: VVMP9

License Status: Notification

Notification Reason: 0xC004F057.

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJSo+rQTHAH+6zReAIfk+VoX8vQG75InrFYMxQ==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC   Nvidia  AWRDACPI

FACP   Nvidia  AWRDACPI

SSDT   PTLTD   POWERNOW

MCFG   Nvidia  AWRDACPI

dont know if im doing anything right here except following the instructions given etc etc ....

*** Email address is removed for privacy ***
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Anonymous

2011-06-16T03:02:30+00:00

I had this problem also. after trying what the screen said , which did not work. I remembered that i recently loaded a program to access my workplace intranet (citrix). i used ccleaner to look at my startup files and disabled the citrix line. It solved the problem. try looking for something that u loaded recently that probably trys to change the active x file. Hope this helps.

Thanks for your suggestion but after 2 weeks of exchanging emails and submitting diagnositc reports I now have a laptop with a screen that shakes vertically as if an earthquake hit us .have now switched to a spare laptop and cannot get any info out of the problem laptop!
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Anonymous

2011-06-16T02:55:13+00:00

a note to the above post by me. I had to use safe mode with internet to access my desktop and internet to download ccleaner.

sorry but I dont understand message esp what is "ccleaner"?
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