In Windows 7, trying to do backup, getting error code 0x8078002A

Anonymous
2011-02-13T19:17:33+00:00

when I try backing up with a system image, using windows7 professional.  Backing up to WD 3TB usb drive I get error code 0x8078002A

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Anonymous
2013-03-25T11:37:49+00:00

I had this problem, too, with Windows 7, trying to use Windows Backup to two new Western Digitial 3TB drives, pre-formatted with NTFS for Windows. It's very frustrating because each attempt takes many hours before the error occurs so you don't know until it succeeds whether it will.

I found what worked for me here:

http://wdc.custhelp.com/app/answers/detail/a_id/6618/

You can download WD Quick Formatter from that site. However, don't follow the instructions on that page for formatting a HD under Windows 7, because it tells you how to use MS Disk Management, which will make a 2TB partition and not recognize the remainder of the drive. You must use WD Quick Formatter as described here:

http://wdc.custhelp.com/app/answers/detail/search/1/a_id/3868

Good luck!

[I think it's unconscionable that MS hasn't fixed this with their built-in tools.]

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Anonymous
2011-12-04T15:47:34+00:00

Hello David JJones,

 If you have followed the steps within this thread but are still having a problem, I would suggest reposting this as a new question at the link below.  Please include any steps you have tried and any additional information that will be helpful.

Microsoft Answers:

http://answers.microsoft.com/en-us/windows

Also, I would suggest looking through the thread below. 

Microsoft TechNet Forum:  http://answers.microsoft.com/en-us/windows

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/d5937704-da8c-44b3-87ef-8d6ad25e0e17

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Anonymous
2011-02-14T21:33:29+00:00

Google provides quite a number of cases involving the same problem you are experiencing. None seemed to be resolved. A number refer to USB external drives.

My research has led me to the two sites mentioned below. On the Petri site I found the quotes extracted as they may point to a possible solution.

Are you using an Enterprise or Ultimate version of Windows as these include Bit Locker Drive Encryption

As a general recommendation in regard to using Windows 7 as a client operating system, use either internal hard disks, separate from the one Windows is installed on. Alternatively, use an external USB hard disk and make sure you disconnect it after you perform your backup.

You cannot use any of the following destinations:

•The destination is locked by BitLocker Drive Encryption.

Source:http://www.petri.co.il/where-to-save-your-windows-7-backup.htm

http://www.sevenforums.com/tutorials/4681-bitlocker-drive-encryption-windows-7-drive-turn-off-no-tpm.html

If the above does not solve the problem can you tell me what security software and firewall you are using as these have proved to cause problems for System Restore in the past?

Hope this helps, Gerry Cornell

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  1. Anonymous
    2011-04-10T15:09:18+00:00

    I have the same problem for quite some time with a Lenovo G550, Windows 7 Ultimate and MS Security Essentials. (no non-MS software installed) I try to backup data and system image (about 50 GB) on a 250GB Freecom USB disk.

    I tried everything and finished to re-install Windows 7 Ultimate with SP1 MS Security Essentials and Office 2010. I did also increase the size of the hidden system disk from 100 MB to 600 MB as this has been suggested as a remedy. The I tried again.

    Data backup never made a problem (and system image works on the local harddisk as well) but as soon as I choose the Windows backup default with system image on the external USB disk (which may be slow, as it is not acceptable for system speed up) it returns error code 0x8078002A with details:

    Log Name:      Application

    Source:        Microsoft-Windows-Backup

    Date:          10.04.2011 16:40:50

    Event ID:      517

    Task Category: None

    Level:         Error

    Keywords:     

    User:          SYSTEM

    Computer:      Lenovo

    Description:

    The backup operation that started at '‎2011‎-‎04‎-‎10T13:08:17.562654400Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />

        <EventID>517</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2011-04-10T14:40:50.365609100Z" />

        <EventRecordID>2163</EventRecordID>

        <Correlation />

        <Execution ProcessID="3016" ThreadID="204" />

        <Channel>Application</Channel>

        <Computer>Lenovo</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="BackupTime">2011-04-10T13:08:17.562654400Z</Data>

        <Data Name="ErrorCode">2155348010</Data>

        <Data Name="ErrorMessage">%%2155348010</Data>

      </EventData>

    </Event>

    Just 17 seconds before this message it shows in Event Viewer error code 2155348010 with details:

    Log Name:      Application

    Source:        Microsoft-Windows-Backup

    Date:          10.04.2011 16:40:50

    Event ID:      517

    Task Category: None

    Level:         Error

    Keywords:     

    User:          SYSTEM

    Computer:      Lenovo

    Description:

    The backup operation that started at '‎2011‎-‎04‎-‎10T13:08:17.562654400Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />

        <EventID>517</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2011-04-10T14:40:50.365609100Z" />

        <EventRecordID>2163</EventRecordID>

        <Correlation />

        <Execution ProcessID="3016" ThreadID="204" />

        <Channel>Application</Channel>

        <Computer>Lenovo</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="BackupTime">2011-04-10T13:08:17.562654400Z</Data>

        <Data Name="ErrorCode">2155348010</Data>

        <Data Name="ErrorMessage">%%2155348010</Data>

      </EventData>

    </Event>

    Hope there is a solution to that. Kind regards, Pierre KOHLER

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  2. Anonymous
    2011-02-18T02:21:19+00:00

    using windows7 professional downloaded from microsoft.  Using Norton 360.  Incidently had same problem on a new HP computer with windows 7 home premium and tried backup with windows backup before installing Norton-same results-going to WD "My Book" 3tb usb drive just like mine.

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