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Hi All.
I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck.
/Stefan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
Did not work for me. :(
Win 7 x64
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
Same here. Why are all the Microsoft people talking about drive updates if this was caused by a firmware update? How can you roll back the firmware on the camera?
Have the same issue and this didn't help. If it's a firmware issue, whey are all the Microsoft people talking about updating drivers? Has Microsoft acknowledged that the firmware upgrade is doing this to the cameras? Has anyone found a soluton? How dol you roll back the firmware upgrade?
Did not work for me. :(
Win 7 x64
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
Same thing here -- brand new windows 7 x64 install, went to windows update and downloaded lifecam for my studio -- said it needed a firmware update -- I ran the firmware update and then it asked me to unplug the camera and plug it back in...Plugged it back in and the updater said "an unexpected error occured" and then it just loops as above post mentioned. The camera no longer works on ANY system now. Good job Microsoft. What am I supposed to do now!? The camera is bricked due to the firmware update utility. Give me my money back or replace the camera NOW! I have a feeling the only fix for this is going to be an RMA...the camera itself is a brick -- it's recognized in device manager but the lifecam app says no camera installed.
