Lifecam Studio stopped working after firmware upgrade?!?

Anonymous
2011-02-22T07:17:34+00:00

Hi All.

I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall  the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck. 

/Stefan

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-04-11T21:46:02+00:00

Fixed it :)

In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver.  I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works.  Now -- what's the deal with this update utility and why's it changing what driver the camera uses?

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  1. Anonymous
    2013-09-03T01:31:20+00:00

    Did you get a replacement camera?

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  2. Anonymous
    2013-09-02T23:59:50+00:00

    Well, I called today and I think I pretty much got the runaround. He said he'd send me an email, which he did. But the advice is to reinstall drivers and other software and some links to stuff about compatibility issues and what-not. At the end of the email it says if I'm still unable to resolve the problem to visit answers.microsoft.com for help, lol. What's worse is that the email is from an "unattended mailbox", so there's no way to respond and explain that the advice given isn't helpful.

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  3. Anonymous
    2013-09-02T18:50:05+00:00

    Thanks, I'll give them a call today. Seems their warranty on webcams is two years, so hopefully I get a replacement without any hassles.

    Cheers

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  4. Anonymous
    2013-09-02T13:13:30+00:00

    I ended up contacting Microsoft support about this issue. They sent me an RMA to return the webcam and then they sent me a new webcam. Mine was over 1 year old but they still covered it. I had a new webcam back in about a week.

    Once you try to update the firmware it bricks the webcam. There is nothing you can do from that point on except contact Microsoft for a replacement.

    Hope that helps

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