"Allow a device to connect" is greyed out, bluetooth

Solution:  

There may be a bit of a red-herring here, though I do not know why Microsoft has not cleared it up.  I had an identical issues - I could 'pair' my bluetooth headset, but could not get it to 'connect'.  I could see the icon for the bluetooth headset listed as an item, but nothing would make it connect.  When I right-clicked on the icon in 

     Control Panel\Hardware and Sound\Devices and Printers

I could only see Troubleshoot (which did nothing), Create Shortcut, Remove Device, and Properties.  No way to connect.  When turned my headset on, it would report "Power On", "Battery Medium", then after a moment it would say "Ready To Pair" rather than "Connected"

When I had received my headset, Windows would not install the drivers.  When I attempted to use the program provided by the vendor, it also failed, but it *did* unpack the drivers.  I'd gone into Device Manager, then into the Bluetooth devices (that had yellow exclamation points) and told it to update the drivers.  When the window came up asking where from, I initially told it to get them from Microsoft online.  When that failed I pointed it to the location of the drivers that had been unpacked.  That got Bluetooth going on my system, but would not let me connect.

Solution:  I went back to the install program for the drivers, right-clicked and said "Run as Admin".  This worked.  It now connects as expected.

HOWEVER: the "Allow a device to Connect" is still greyed out.  I am wondering if this is just bogus old code that is *never* used.  

Best wishes

Hi Salman,

Thank you for updating the status.

Glad to know that you were able to resolve the issue and I appreciate your effort. Thank you for your valuable suggestion and we will take it as a feedback and will work on this to get the root cause of the issue.

Let us know if we could be of any help in future.

We’ll be glad to assist.

Have a great day.

1. Dell Inspiron 1420

2-3. Any devices, etc. Arctic P311, Samsung S3

4. All troubleshooting has been implemented
5. The error message appeared on the Samsung S3 device, said something like, failure to pairing with Dell Inspiron 1420

The issue was the Dell Inspiron 1420 unable to detect any devices but Samsung S3 detected Dell Inspiron 1420. That's mean both equipment Bluetooth work fine. I did 'windows update' and update bluetooth driver, still not working. I also did reversed update, thinking the new update might be the issued, still failed.

At the end, I reformat and reinstall the Window Vista (which come together when I bought the laptop of original copy). Then, I do 'windows update'. Now the windows able to detect and pair all nearby devices.

Even this is the final option mostly I wanted to avoid, but at least it works. I hope the root of the problem will be identified and this issue can be solved without reformatting the windows as I believed many prefer this option.

Hi Salman,

Thank you for contacting Microsoft Community.

We understand how you feel about the situation and we apologize for not being able to address your concern in a timely manner. I would like to have more understanding with the issue so that we can work it out faster. I would appreciate if you could include some more information:

1. What is the make and model of your computer?
2. What is the make and model of the device which you are trying to connect?
3. Does the issue occur with all the devices or it is specific to a particular device?
4. Have you tried any troubleshooting steps mentioned in the previous section of this thread?
5. If yes, then did you get any error message or any error code?

Kindly reply to us with the necessary information and for further assistance. We’ll be glad to help.