Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

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Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

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  1. Anonymous
    2017-11-08T08:43:28+00:00

    Hi michael . please ignore All previous advice on this thread as its 7 years old . 

    I found the solution and it works 100% every time ,i will put it step by step for you to follow as i want to help you,i know how it feels as it drove me crazy for months .

    1. Follow this link to download revo uninstaller Pro and sign up for the free trial . it has to be the PRO version ,the normal version does not work

    https://www.revouninstaller.com/

    1. Once you have signed up you can then use it to find programs that acces is denied like i tunes . 
    2. Search for itunes in the search bar and it will come up with the result for i tunes and its components .
    3. Delete itunes and anything associated with it and let it run  ,be patient it will find it . 

    5.once deleted you can then install the latest i tunes version .

    1. Dont forget to cancel free trial of revo uninstaller pro. 
    2. Good luck and please let me know the outcome .

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  2. Anonymous
    2017-11-08T08:21:33+00:00

    If you follow my instructions exactly it will work. .  it has worked for  me and many others . its frustrating as hell it took me ages to find a solution i promise it does work .

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  3. Anonymous
    2017-11-08T06:11:49+00:00

    this is worthless advise

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  4. Anonymous
    2017-11-08T06:11:13+00:00

    does any one know how to fix this I never have seen a fix I keep getting this error it will not uninstall from windows control panel so that is useless as it does not work at all it keeps saying it can not find the iTunes64.msi file. no matter what I do uninstall repair fix nothing works

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