Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

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Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

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  1. Anonymous
    2016-03-10T03:12:08+00:00

    Same here! Nothing has helped even the regedit solution option

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  2. Anonymous
    2016-03-09T20:40:13+00:00

    I have the same problem , I have tried all the advice given and I'm still stuck . have you found anything that works.

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  3. Anonymous
    2015-11-23T22:12:40+00:00

    What happens when a missing msi file is the only thing not allowing iTunes to uninstall/ reinstall? I cannot find anything on the Apple forums to help besides the cleanup utility. Even that doesn't open. iTunes quit doing anything when I upgraded to Windows 10.

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  4. Anonymous
    2015-09-26T11:26:37+00:00

    This is the only solution that worked-thanks!!

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