Windows 7 and Bose Companion 5 speaker system losing sound intermittently.

Anonymous
2009-10-28T04:45:42+00:00

I'm using the Windows 7 Ultimate RC, bought the full version, just haven't installed yet.  I also am using Bose Companion 5 speakers.  Asus M3A79-T Deluxe motherboard, and an AMD Phenom II processor.  My problem is this, my speakers work for an amount of time, usually less than a day, then all of a sudden they'll stop working, either in the middle of playing World of Warcraft, watching a video, whatever, all of a sudden they just stop working.  The speakers are still listed as default in the sound settings and are still valid in hardware manager, I can unplug the USB and plug it back in and it shows up as working, etc. but no sound comes out until I reboot the computer.  I am not using a hub and have tried different ports, please help.  I've read around and other people are having issues with the AMD cool 'n quiet function acting up, but mine is off by default in bios, and i've also ran the AMD power monitor, both have no effect, I still lose sound completely and randomly.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-02T18:54:08+00:00

None of this works ... the problem still exists.  I thought I had it solved in the power settings ... if you go to advanced there's a spot to turn off USB select suspend settings, it worked for 3 days this time before deciding to just shut off again.  Anything you can do to look into all this would be appreciated.

You are seeing a driver problem, and the only real solution is a better sound driver. You should keep checking for driver updates, if you wish to use the devuice in Win 7.

Rating posts helps other usersMark L. Ferguson MS-MVP

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  1. Anonymous
    2011-01-12T10:05:06+00:00

    I also had the same problem. I did the exact same but it dident help, what made it work for me was to unplug the HDMI to the TV. Even tho I wasent using it, the computer had problems with bose and tv beeing connected at the same time.

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  2. Anonymous
    2011-01-09T17:15:28+00:00

    ***SOLUTION***

    (Solution for Windows 7, but I'm sure these options can be found in previous versions of the operating system)

    1. head to control panel (set view to icons)
    2. power options
    3. Under "Preferred plans" which is under the page "Select a power plan", I put my computer on "High performance" mode, but the solution is within "Change plan settings"
    4. Hit "Change plan settings", and then click "change advanced power settings".
    5. Under your "Active" power setting (mine was High performance), scroll down to "USB Settings", and click the "+" to expand your options
    6. hit the "+" next to "USB selective suspend setting", and then set it to "Disabled" click apply and then OK.
    7. Voila.

    I called BOSE, and they were unaware of said issue, but this seems to be a pretty simple fix!

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  3. Anonymous
    2011-01-04T17:10:43+00:00

    Same issue.  Started on my PowerSpec G410 after upgrading from Vista to Win 7.  Had no idea of what the issue was for months.  Simply rebooted to clear.  Then moved my Companion 5 speakers to my car race simulator PC and the sound drop issue followed.  That PC was upgraded to Win 7 same time as PowerSpec.

    Striker's suggestion to disable Network Adapter worked.  I thought.  I disabled my D-Link DWA-552 XtremeN and the sound remained on for longer than I can remember - about 12+ hours.  Then I went back in and disabled the Realtec PCIe GBE Family Controller (lan card).  And thusfar the sound hasn't dropped - been one day.  But I'm sensing the conflict is as Striker points out with the Network Adapters.  Disable and see if that doesn't resolve your issue.

    That doesn't help with networking since there will be none/no internet either.  For my situation the pc only needs to connect infrequently.  So I'll enable and disable as needed until a fix is out.

    Contacted Bose tech and directed them to this webpage - they will and send to their testing engineers.  Like some comments above, Bose doesn't seem to think there is an issue.  But there is:  Windows 7  -  Bose Companion 5 - Network Adapters; together do not like one another...

    Thank you James.

    post comment update:  after 2days of testing I'm afraid the sound drop isn't completly eliminated.  Disabling the adapter cards makes a definite improvement with lengthening the time between drops.  Whereas with the wired and lan cards enabled the sound would drop anywhere from 1 hour to maybe four hours of play; after disabling the sound has continued for 8 + hours (i've had two drops since my initial comment with almost continuous play).  There remains something with the USB interface and windows 7 driver for music.

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  4. Anonymous
    2010-12-18T15:07:12+00:00

    My two cents: I eliminated this problem entirely by getting a PCI-E USB card. I've had hiccups updating iphones on case ports and even the motherboard ports that seem to also be solved with this card.

    Give it a shot!

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