Windows 7 and Bose Companion 5 speaker system losing sound intermittently.

see above on the forum

Same problem here.. Just installed Windows 7 from Vista..  Speakers worked without issue with Vista but with Win 7, they work then lose sound..  I have tried the suggestions in the posts above but still seem to be experiencing the problem..  Any additional recommedations????? Need HELP!!  Thanks...

I have had my Bose Companion 5 system for 3 weeks and it has been awsome, until this morning. No sounds, no pops, squeeks or snaps :-(

Google searched for a few minutes not finding any real answers (ahhhh, remember when the net had information with no ads?). Anyway, poked around on my system and found that something had adjusted some sound card properties. I'm running windows 7 pro, so your system may be different, dialogs, tabs etc, but this should help bring that expensive Bose system back to life (hopefully).

1. Got "Control Panel > Hardware and Sound > Devices and Printers" or in Win7 "Devices and Printers"
2. Right click on the "Bose USB Audio" icon
3. Select "Sound Settings"
4. Make sure that the "Bose USB Audio" speakers are set to default.
5. Select the "Communications Tab"
6. Select the "Do nothing" radio button.
7. Listen to killer audio from Bose again! :-)

Something on my system had set this tab to "reduce the volume of other sounds by 80%" Grrrrrrrr.  I think that Obama called Bill Gates and asked for a "go green noise polution" initiative. Hence the reduce volume of sounds by 80%. Haha

Anyway, hope this works for you all

Todd

I am having the same problem.  I did a fresh install of Windows 7 professional.  The Bose Companion 5 USB speakers work great for a while, then they just stop producing sound.  If I unplug the device and plug it into a new port, they work fine again for a while, then the same thing happens.

My drivers are all up-to-date.

What else can I try?

Thanks,

Dennis

Hi Kyoob1,

Welcome to Microsoft Answers community.

          a)      Is this the first time you are coming across such issue?

b)      Have you turned on Power monitor option/Standby/Sleep/Hibernate option?

If yes then turn those off and check if you are still facing the same problem.

Check if you are facing this issue while using some specific application.

Since you have the full version of windows 7 ultimate, I would suggest you to install it and check if you are facing same problem. After installing it I would suggest you to update the drivers.

Steps to update Hardware device driver:

1.       Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System,   clicking Device Manager.

 If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌

2.       In the list of hardware categories, find the device that you want to update, and then double-click the device name.

3.       Click the Driver tab, click Update Driver, and then follow the instructions.

 If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

4.       Restart your computer.

For more information visit the below links 

 http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 http://windows.microsoft.com/en-us/windows-vista/Tips-for-fixing-common-sound-problems

Hope this information is helpful.

Let me know if this worked.

Thanks and Regards:

Umesh P - Microsoft Support

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