Hi All, I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem. I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior. Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag. To try to solve this I have done the following (with no affect on the problem): Updated all drivers to the latest. Tried different version of the mouse drivers (running latest now). Tried different versions of the network driver (running latest now). Changed keyboard/mouse to the PS2 that came with the computer. Set the system to "high performance" Changed to USB mouse Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread) One thing that did have a strange affect on the problem was: Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter. What I have investigated/noted: There has never been an "error box" popping up in Windows when this happens. In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where) My system has the following specs: Operating system: Microsoft Windows 7 Home Premium Versions: 6.1.7600 build 7600 Manufacturer: Packard Bell Computer model: ipower G3720 Computer type: x64-based PC Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23 SMBIOS-version 2.6 HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385" Installed physical memory (RAM) 6,00 GB In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link) FYI: this is an offspring per request from MS support, trouble report first posted here: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required Thanks for any help in this matter /Rasgra

I was sure it was an USB issue - flipping the mouse's switch off for a second or two and back on and the stutter would stop, as when i didn't do it, it would usually last much longer then the 2 seconds it took, but i'll be damned... i wouldn't have thought of this one : put the dongle away from the PC using usb extension, it worked - hrummm, crossing fingers here - it feels sooo good to have the mouse obey very tightly now to every move i make. I did not have USB3 when that issue started though. Meanwhile i got an USB3 board but that didn't seem to get so much worse, I'd say its more of a hardware issue then software : about shielding interferences. Note: I wish someone had the good idea to put the best answer on top (1st page) so i would have spared hours trying everything else that's suggested. Or add a button to change order to most recent first ? I will try to think of going all the way to the end myself next time, but it would be easier for me as i suggest, and there will always be somebody to whom it would benefit to have the solution first. Issue solved for me.

It's funny (sort of) that it's such a low-tech fix. I researched the problem on multiple websites, updated every even slightly related driver, updated the bios, cleaned out the registry, ran multiple virus scan softwares, tested different USB ports and even tried different wireless mice (Logitech and MS) to absolutely no avail. I didn't spend two hours on the phone with Logitech but I spent many hours (and a good deal of it swearing), trying to fix this. I was ready to go back to a wired mouse when I read this article. It took me about one minute to find and install a USB extension cord and to tuck the dongle up on my desk away from the computer. ZERO PROBLEMS since then, regardless of what software/hardware I'm running. On the plus side, now that everything's updated on the box, my computer just flies .....*smiles!* Cheers to Steve Alexander!

Thanks for sharing. It was driving me crazy.

Worked for me. Amazing that Logitech had no clue about this fix. Spent two hours on the phone with them, and the best that they could do is update the software.

Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

Updated all drivers to the latest.
Tried different version of the mouse drivers (running latest now).
Tried different versions of the network driver (running latest now).
Changed keyboard/mouse to the PS2 that came with the computer.
Set the system to "high performance"
Changed to USB mouse
Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

There has never been an "error box" popping up in Windows when this happens.
In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system: Microsoft Windows 7 Home Premium

Versions: 6.1.7600 build 7600

Manufacturer: Packard Bell

Computer model: ipower G3720

Computer type: x64-based PC

Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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68 additional answers

Anonymous

2013-12-27T02:01:26+00:00

I was sure it was an USB issue - flipping the mouse's switch off for a second or two and back on and the stutter would stop, as when i didn't do it, it would usually last much longer then the 2 seconds it took, but i'll be damned... i wouldn't have thought of this one : put the dongle away from the PC using usb extension, it worked - hrummm, crossing fingers here - it feels sooo good to have the mouse obey very tightly now to every move i make.

I did not have USB3 when that issue started though. Meanwhile i got an USB3 board but that didn't seem to get so much worse, I'd say its more of a hardware issue then software : about shielding interferences.

Note:

I wish someone had the good idea to put the best answer on top (1st page) so i would have spared hours trying everything else that's suggested. Or add a button to change order to most recent first ? I will try to think of going all the way to the end myself next time, but it would be easier for me as i suggest, and there will always be somebody to whom it would benefit to have the solution first.

Issue solved for me.
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Anonymous

2013-08-29T19:45:22+00:00

It's funny (sort of) that it's such a low-tech fix. I researched the problem on multiple websites, updated every even slightly related driver, updated the bios, cleaned out the registry, ran multiple virus scan softwares, tested different USB ports and even tried different wireless mice (Logitech and MS) to absolutely no avail. I didn't spend two hours on the phone with Logitech but I spent many hours (and a good deal of it swearing), trying to fix this. I was ready to go back to a wired mouse when I read this article. It took me about one minute to find and install a USB extension cord and to tuck the dongle up on my desk away from the computer. ZERO PROBLEMS since then, regardless of what software/hardware I'm running. On the plus side, now that everything's updated on the box, my computer just flies.....*smiles!* Cheers to Steve Alexander!
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Anonymous

2013-08-29T16:34:29+00:00

Thanks for sharing. It was driving me crazy.
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Anonymous

2013-08-29T16:34:04+00:00

Worked for me. Amazing that Logitech had no clue about this fix. Spent two hours on the phone with them, and the best that they could do is update the software.
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