Lose Internet Connection After Sleep Mode/Standby/Hibernate

Anonymous
2009-09-03T19:31:42+00:00

I recently purchased a new HP Pavilion Elite e9105z CTO Desktop and migrated from Win XP to Vista Home Premium x64, with a NVIDIA nForce 10/100 Mbps Ethernet Controller.  Whenever I come out of sleep- or standby-mode, I lose my Internet connection and have to either reboot my system or run the Windows Network Diagnostics to repair the network adapter settings.

I have tried several remedies available from the Internet; but unfortunately, nothing has resulted in a permanent solution.  I contacted my ISP provider (Mediacom) to ask if there was/is an issue with the firmware used to support my SBV5220 cable modem (e.g., non-compatibility with Vista) and they said there isn't.  To date, I've:

  1. Reinstalled network card driver.
  2. Checked and reset power options with USB CDC.
  3. Applied update for Windows Vista (Default Gateway Setting is Lost ) for x64-based Systems (KB933872)--received response that update does not apply to system.
  4. Reset IP configuration via Cmd line.
  5. Under the Power Management tab, unchecked the box that turns off the adapter when power saving kicks in.

I access the computer several times a day and having to reset Internet connections has become extremely aggravating.  I hope there is a solution.  Thank you in advance for your assistance.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-19T12:25:16+00:00

Returning from a 3-week vacation, during which my desktop was off, my local internet connection would no longer come active when it came out of hibernation.  The wireless functioned, but the local connection would not work unless I physically unplugged the cable from the router (Netgear) and reinserted it.

After several days of frustration I went into Device Manager, unchecked the  ethernet adapter option "allow the computer to turn off this device".

This seems to have cleared up the problem, at least so far...

Was this answer helpful?

100+ people found this answer helpful.
0 comments

57 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-01-28T13:55:29+00:00

    Hi Arthur... you said you were hoping it solved the problem, but did it? I too am interested in trying this option. Thanks for your detailed message. Kind regards, Yordie

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-01-28T01:26:45+00:00

    Returning from a 3-week vacation, during which my desktop was off, my local internet connection would no longer come active when it came out of hibernation.  The wireless functioned, but the local connection would not work unless I physically unplugged the cable from the router (Netgear) and reinserted it.

    After several days of frustration I went into Device Manager, unchecked the  ethernet adapter option "allow the computer to turn off this device".

    This seems to have cleared up the problem, at least so far...

    Thanks.  I did not know where to fin "Ethernet adapter option"; so, I selected Network adapters, which showed me 5:  Intel(R) Centrino(R) WiMAX 6150,

    Intel(R) Centrino(R) Wireless-N 6150,

    Microsoft Virtual WiFi Miniport Adapter,

    Microsoft Virtual WiFi Miniport Adapter #2,

    Realtek PCI GBE Family Controller

    So, I selected one at a time and all but the first had a Power management tab which had the "Allow the computer to turn off this device to save power" check box checked.  I unchecked each and am hoping it will solve my issue.

    Thank you again for sharing your experience.

    -Charlie M.

    PS:  My ISP is Charter Communications, I have a Cisco Linksys E1200 Cable Modem and a Motorola SB6141 Router.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2011-10-10T15:13:47+00:00

    Thanks to all who contributed to this thread. It helped us to solve this issue that was bugging us for months.

    We solved the problem by TICKING "allow the computer to turn off the device to save power" on the power management tab of the LAN NIC.

    If this is not ticked, the NIC stays powered on (ready for updates, maintenance, etc) during sleep.

    If this is ticked, the NIC turns off in sleep state and gets re-initialized upon resume from sleep and network will be available immediately. 

    One drawback is that the computer does not respond to e.g. magic packets. However, most companies do not use magic packets for security and other reasons, thus most of us can live with it.

    On a side note: If you change the power settings for laptops, bear in mind that you should not allow the NIC to awake the computer from sleep. If you do, it will definitely happen that laptops will be turned on randomly while they are in their bags because the NIC has a funny moment, causing hardware damage because of overheating, battery deterioration and in worst case even loss of work.

    Was this answer helpful?

    0 comments