Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Was this answer helpful?

20+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

194 additional answers

Sort by: Most helpful
  1. Anonymous
    2010-07-18T03:10:17+00:00

    Ok I haven't posted for a few weeks as I have been testing the latest "fix" which so far has worked for me.

    I have not had the default gateway drop out on me when accessing files (streaming or otherwise) off my main pc from any of my other networked devices (such as my laptop, other PC or my Beyonwiz media player).

    I found this in another forum, (so thank you user "corecommercial" for this):

    In the network adapter just disable the Task offload:

    Instructions to do this:

    Open Device Manager

    Locate the Network Adapter

    Right click, Properties

    Go to Advanced tab

    Locate the Task Offload (aka TCP offload) property on the list and set it to Disabled

    After setting this property and applying the changes,  the Internet connection remained stable and no longer dropped out when transferring large amounts of data.

    For more information see:

    http://www.sevenforums.com/network-sharing/5787-problems-atheros-l1-ethernet-adapter-win7-x64.html

    http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/59bcb7f5-fcca-44a4-b1db-787b1d269825

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2010-07-17T22:59:16+00:00

    what I've been seeing and finding in the different forums is an on going issue with win 7 lanmanager and the different settings associated with them....some things to try:

    Registry editing for LAN manager authentication level (in Home edition this can be configured through registry)

    How to do it:  

    1 . Open registry editor ( Start search - regedit)

    2 . Browse to  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

    3.  Create a new DWORD value  with the following properties:   NAME: LmCompatibilityLevel    

                                                                                                VALUE: 1

    1. Restart your PC and try the connection again...

    it would usually come up with a value of 3, and as always make a backup of the registry key to your desktop before you make changes.

    Another way I found was in the local security policy;

    admin tools ( you may have to turn on access to the tools) local security policy/security settings/local  policies/ security options/Network security: Minimum session security for NTLM SSP based (including secure RPC) clients.... set to minimum, there are 2 of these and I set them both to minimum.

    this allowed me to join my domain and see all my shares etc.

    I run a rvo42 linksys and there were issues at the start, when I ran win 7..... found one xp machine had upnp turned on and was trying to control the router, turned off and rebooted all and that went away....this also cured my intermintant inet issues.

    removed all the third party firewalls on my XP pc's and had none on win 7

    this fixed all my issues

    hope that helps

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2010-07-17T20:55:20+00:00

    Same thing here. Perhaps this additional info can shed some light. In my home network I use a 2wire DSL gateway/router, with an XP desktop wired, and a Win7 laptop WiFi. Everything worked fine until I installed a LinkSys WRT54G running DD-WRT configured as a wireless repeater/bridge, to extend my WiFi coverage. Connecting directly to the gateway still works fine, but if I connect to the bridge I lose Internet connectivity within a few seconds. Sometimes it will come back some time later, but then go away again. The interesting thing is that my Ipod touch will work just fine on the bridge, and so will my laptop if I boot Linux. The other interesting thing is that when I lose the internet, I cannot even ping the gateway but I can see my shares on the XP desktop, and I can ping the desktop, even though I can't ping the router that's getting me there!

    I've tried all the fixes suggested on all the boards I can find, with no success. This includes (but not limited to) updating drivers, Safe Mode with Networking, fixing my IP, flush dns cache, turning off power management on the adapter, turning off the Windows firewall(I have no other), turning off my antivirus (MSE), disabling Bonjour, etc., etc.......

    Since Linux and IOS4 work perfectly,the bridge configuration is OK, and it must be something to do with Win7 .... but what? I'm out of ideas.

    Was this answer helpful?

    0 comments No comments