Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

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  1. Anonymous
    2010-02-12T15:14:25+00:00

    I have it manually set for static in order the Cisco ASA5505 to be able to port foward my torrents to my computer directly. My old server which is using XP and running torrents works peachy with a different static IP it ONLY happens in the windows 7 machine...

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  2. Anonymous
    2010-02-12T13:57:03+00:00

    well frequent disconnections can also be due to selection of automatically assign ip address in pc

    this is told by my isp and when i manually configured it by doing some settings in modem its working absolutely fine till nw

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  3. Anonymous
    2010-02-12T13:24:05+00:00

    Hello there peoples,

    I have posted in other forums threads but why not here too. My problem is very similar to JeffNewman's with a couple of notable exceptions as far as I can see. I NEVER EVER lose AIM chatting ability once connected and I can even send just text emails. The only program that knocks off my internet seems to be some form of Bittornent in either VUZE or Utorrent form etc. that I can find.

    If I leave them off, I do not and as off yet have not seen ANY internet loss. I have PC Tools bought and paid for along with Avast etc. My NIC is a the Intel Gigabit adapter since I like PCIe adapters when I can get them and it performs TONS better than the dual Marvell NICs Onboard my MB, they are totally disabled btw and do not even show up on my device manager as even being there. I have your typical Home PC 920 build with a Gigabyte x58 UD5 MB and for a change of pace I use an Auzentech 7.1 Meridian Sound Card. I also use an HIS 5770 which gives me the GSOD JUST peachy UH ( just waiting on the MS approved patch on that one)???? 

    It also has occured on Vista Ultimate 64 when I tried to downgrade my OS from Win 7 Ultimate.  My Internet Service is FIOS while using a Motorola NM-100 NIM so I can hook it all up to the Cisco ASA 5505 Firewall/Router ( one AMAZING piece of gear BELIEVE YOU ME!!! ) which goes into my my Dell 2416 gigabit switch. The  only other thing that is plugged which makes my Network map look odd is a DIR 615 wireless that is configured right JUST to give Wireless to the other family members notebooks, which never lose internet btw.

    Self repair to reset my card does not work etc. The only thing that brings back my internet is a reboot. So I can guess I can join the ranks of millions of others who do not have any internet when I using bittorent over time. I am ALMOST ready to go back to XP or maybe even try XP 64 which is mererly 2003 server and see what happens. I am just as fustrated as everybody else and I am JUST about ready to pay the $350 to join technet JUST so I can SUPPOSEDLY get this fixed though Jeff seems to have tried to no avail. for the most part it seems. I just have trouble believing its really PCtools since it works fine for me. I have friends that are fully Cisco Certed up the whazo too let along MSC too at the same time. These guys are pros and have can not figure it out, this one REALLY odd bug... I pray for help soon to solve this, all this time and money spent and it just seems like SUCH a waste... thanks for your time and maybe somebody can offer some help... My Apple friends are REALLY having a field day making fun of me too, gotta LOVE friends.

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