Device Drive Software not sucessfully installed -Code 39- Optiarc DVD +-RW AD 7580A ATA Device

Anonymous

Need Help !

Recently purchased a Dell Inspiron 1525 Laptop using Vista operating system.

The DVD +-RW Device was working but has recently failed.

The Device Manager locates the Driver which is Optiarc DVD +-RW AD 7580A ATA Device

The Device Manager has a (-) marker which tells me the driver is not working.

I tried to update this driver but message received is "most recent driver already installed".

I opted to uninstall driver and restarted system.

Upon restart, system attemped to reinstall driver for my CD Rom.

I then received message " Drive device software was not sucessfully installed".

Also received message "Wndows cannot load the device for this hardware. Code 39"

At present my CD Rom device will not work.

I would appreciate anyone who has a solution to this problem.

Thank you in advance.

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Anonymous

Did you recently install some new burner software? Several of the burner installs can cause error 39. You sould rightclick this link to another Answers thread about removing the "Upper Filters" and "Lower Filters"entries. You can remove those by creating the CMD file I will paste in below, created by William Keener.

Carefully copy, and then paste the following three commands into Notepad:

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ %userprofile%\desktop\CDFiltersBackup.reg

reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v UpperFilters /f
reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v LowerFilters /f

Save the file on your desktop as DeleteCDFilters.cmd.
Right-click the DeleteCDFilters.cmd file on your desktop, and then click Run as administrator.

Note After you run this script, any programs that installed custom CD/DVD filter drivers may not be able to use your CD/DVD until your reinstall those programs. If the command script doesn't resolve the problem, you can simply restore your custom CD/DVD Filter drivers by double-clicking the CDFiltersBackup.reg that the command script exports to your desktop.

(Soon we will be seeing a "FixIt4Me" button from his team to do this automatically.)

Mark L. Ferguson MS-MVP

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61 additional answers

Anonymous

2010-05-16T23:05:11+00:00

Thanks Mark I been lost trying to fix this dvdrom code 39 thing, that little file worked a treat on my Win7.

Tip to newbees (like me) when copying the file name to save the note pad file don't copy the (.) at the of DeleteCDFilters.cmd. :-P
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Anonymous

2010-05-04T14:26:39+00:00

I was freaking out before I read this. You saved the day, my DVD drive is working again!! Thank you so much!!
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Anonymous

2010-05-03T17:37:00+00:00

My PC is e machines D525 with a CD/DVD ROM name HL-DT-ST DVDRAM GT20N ATA Device.It has does ot appear under My Computer.

When i open the properties under Device Manager,it displays this message."Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". I did the installation process,rebooted the PC and scanned for Hardware.But i still get the same message.Can u help me out?
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Anonymous

2010-04-28T19:43:00+00:00

I was also having a problem with my DVD-ROM. I did what you suggested. At first it didn't appear to work but when I decided to do a restart. It worked. Thanks so very much.
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