Service TrustedInstaller.EXE permanently active taking up to 50% CPU resources

Anonymous
2010-06-30T06:47:56+00:00

On my machine (Windows 7, 64 Bit) the TrustedInstaller.EXE is permanently active. The amount of used CPU changes permanently. 2 seconds 0 % then up to 50% (I have a dual core) for a second then down to 0.

Rebooting the machine did not help. Also a complete Virus scan was negative.

I have monitored the process with the Process Explorer tool. I can see that the process always access the same Registry key when it gets active. The key is

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-IIS-WebServer-AddOn-2-Package~31bf3856ad364e35~amd64~~0.0.0.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-07-20T06:16:30+00:00

Hi Robear,

in the meantime I have found the process that was responsible for the trustedinstaller activities. It was the xenservice.exe that was installed together with the Citrix XenCenter on my machine. I have killed this process and suddenly the trustedinstaller.exe stopped its activities. So the problem is solved now because the XenCenter can work without this process and I will remove it from the auto

Thanks for your help.

Martin

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  1. Anonymous
    2015-10-30T17:53:32+00:00

    In my limited experience, I've seen svchost for a long time on core-2-duo and i3 cpus, associated with Windows Update, and sometimes I wonder if it's ever going to stop.

    I think I'm repeating myself on this thread, but the svchost will finish whatever its doing, sometime, some day.  Don't give up.  Let it keep working while you're away from the computer.  Worse for people with "older" cpus and performing a lot of catch-up on their updates.

    If it's a laptop, make sure the air inlets and outlets are unblocked, i.e., not laying on a rug with the cooling fan sucking up a lot of dust into the ducts; maybe install Core Temp to monitor the cpu temperature, and check Intel.com to see what the maximum temperature the cpu can tolerate, so you can quantify that the cooling system is working sufficiently as designed, especially since this situation may drive your computer harder than anything else you do.

    You want to assure that your computer doesn't get fried by Windows Update, because then you'll really get angry.

    svchost finishes on newer computers a lot faster, probably because of all the new instruction-sets that are added to the newer processors.  But when I did a fresh install of Win 7 on a modern i3 laptop with 8 GB of ram (more ram than I've ever had in one computer), there were a million windoze updates.  Telling windows to take care of it automatically was a mistake; it maxxed the cpu AND the ram usage, and the computer seemed to freeze for a couple of hours.  I don't know if it would have finished on its own, but finally I lost patience, and forced exit out of the offending process (windows update? svchost?).  I restarted the computer, and before it went back into its overload state, I switched the setting on Windows Update for it to "notify me, only," and I would download and install manually.  I re-sorted the updates by size, and for the bigger downloads, I only did a few at a time.  For the smaller downloads, I did up to a dozen at a time, or so.  I monitored the ram usage in Task Manager, and if the ram got up to 100% usage, I knew I was updating too much at one time.

    I assume that i7 computers with 32 GB of ram are able to perform three years of windoze updates all at once.  One day, I hope to try it, out of curiosity.  Unless I'm so entrenched in Linux that I don't care anymore.

    I have been on (benevolent) websites, like Crucial Technologies, that can scan the insides of a client computer and determine what CPU and memory the client computer has inside.  So, it seems obvious to me that Micro$oft's Windows Update could do the same thing, and take steps automatically to avoid grabbing 100% of the computer's resources, and especially avoid freezing the computer for an indeterminate period of time, by regulating how many updates it will perform at once. 

    They could add some functionality to automatically regulate the barrage of windows updates.  But they don't.  And since Microsoft doesn't accept users' feedback on their domain, there's not really anyway to suggest it to them.  The only feedback at our disposal is either buying their product or getting something else.

    I think, since every new MS operating system has started requiring a significant learning curve -- i.e., avoiding big learning curves are unavoidable anyway, then next time I might as well go for Linux.  I think I'll google for "love Linux Windows," to see which distribution has the most love among former Windows users.

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  2. Anonymous
    2010-07-05T19:53:33+00:00

    Did you upgrade to Win7 64-bit or is it a new computer?

    What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

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  3. Anonymous
    2010-07-05T14:38:43+00:00

    Hi Shinmia,

    unfortunately neither method 1 nor method 2 worked. After stopping the service (as described in method 2) it started immediately again. It seems to be impossible to stop this process from working :-(.

    Regards

    Martin

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  4. Anonymous
    2010-07-01T06:28:35+00:00

    Thank you for your answer. But the problem is that the process is permanently active and its CPU usage changes every 2 or 3 s between 0 and more than 20 %. 

    I have disabled the automatic updates but it does not help. The TrustedInstaller is furthermore active.

    Regards

    Martin Herbst

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