How to fix "Windows Photo Gallery has stopped working" ?

Anonymous

Windows photo gallery is one of several programs I use while working with my photo files and I find it useful, is some instances more than the expensive programs. But it has stopped working and I'm looking for a fix, preferably without having to reinstall the operating system and having to reload everything on my hard drive. Anyone have any suggestions? I can still open files and edit them, just can't "go to the gallery".

Thanks

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Anonymous

Hi Photofan,

Do you have another user account that you can try Windows Photo Gallery and see if you get the same error message? If you do try it with another account and don't get the message try going through the following steps and see if it resolves your issue.

1. Click the Start orb

2. Type folder options in the Start Search box, and click the Folder Options program

3. Select the View tab

4. In the Advanced Settings window, underneath Hidden files and folders, select Show hidden files and folders

5. Click OK

6. Navigate to the following folder ( %user% is the name of the account having the problem):

C:\Users%user%\AppData\Local\Microsoft\Windows Photo Gallery

7. Copy any files in here to another location as a back up and then delete them from the Windows Photo Gallery directory

Once the files are deleted, try to start Windows Photo Gallery.

After that go back in to folder options and select Do not show hidden files and folders

Let us know if you have any other problems. Thank you

Shane

Microsoft Answers Support Engineer

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72 additional answers

Anonymous

2016-10-07T13:02:56+00:00

You are replying to an eight-year old thread. Please start your own thread with your own question.

Photo Gallery is part of Windows Essentials 2012.
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Anonymous

2016-10-07T02:09:07+00:00

“Hi Photofan,

Do you have another user account that you can try Windows Photo Gallery and see if you get the same error message? If you do try it with another account and don't get the message try going through the following steps and see if it resolves your issue.

    1. Click the Start orb

    2. Type folder options in the Start Search box, and click the Folder Options program

    3. Select the View tab

    4. In the Advanced Settings window, underneath Hidden files and folders, select Show hidden files and folders

    5. Click OK

    6.  Navigate to the following folder ( %user% is the name of the account having the problem):

    C:\Users%user%\AppData\Local\Microsoft\Windows Photo Gallery

    7. Copy any files in here to another location as a back up and then delete them from the Windows Photo Gallery directory

Once the files are deleted, try to start Windows Photo Gallery.

After that go back in to folder options and select Do not show hidden files and folders

Let us know if you have any other problems. Thank you”

The only folder I found in the Windows Photo Gallery was the "Original Images" folder which I deleted as instructed above. But it did not work. I can't open the Windows Photo Gallery.
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Anonymous

2016-07-26T16:08:33+00:00

We all get that message. Now the fun begins, try to fix it.
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Anonymous

2016-07-26T16:07:43+00:00

I switched to picmomkey.com
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