"Enter Network Password" pop-up won't stop appearing, how do you stop this?? Outlook 2007 checking aol account.

Anonymous

OK, I know that this question has been asked before here and other places but I have tried many things and still cannot get it to stop.

I am using Outlook 2007 to access my aol email account. Up until recently it has been working fine with none or very few problems. All of a sudden this week, the "Enter Network Password" window keeps chronically popping up with all the fields populated already, but you have to click ok to make it go away. This would happen once in a blue moon in the past, maybe once every 3 weeks to a month and then not happen again for a while. But as of this week, it is happening about once every 5 minutes to an hour all day every day. (Happened twice since I started typing this so far.) To say that this is incredibly annoying doesn't even begin to describe it! To further annoy me, I have a rule set up in Outlook where certain emails get forwarded to my work address while I'm not home, and when this box pops up here at home while I'm at work, nothing gets forwarded, nothing happens anywhere since I'm not there to click ok on the darn box!

OK, to cut to the chase, I have Windows XP here with Outlook 2007, and I have it checking my aol email. All settings have been checked and tested and are the exact same as when it was running fine. Some other things that may help to know, I have McAfee Antivirus on the computer and a Belkin F5D8235-4 N+ Wireless Router. I've had the McAfee AV for many years with no problems and I have had the router hooked up since November 2009 with no problems up until now that is.

Here's what I have tried so far, all have failed to help at all: (I figured I would tell you what already has been attempted and did not work so we don't waste time on them.)

Created a new Outlook profile. Did not stop the pop-ups.
Ran Outlook in safe mode so non-Microsoft services wouldn't run. Did not stop the pop-ups.
Backed up registry and removed user account information from the "Protected Storage System Provider" subkey, then re-entered password options. Did not stop pop-ups.
Disabled email protection in McAfee. Did not stop pop-ups. (Just got another one! Ugh.)
Rebooted/Restarted router. Did not stop pop-ups.

I'm currently at the "I got nothin'" point as to what should be tried next.

Does anyone have any idea what it can be aside from what I've already tried?

I am totally at wit's end here and it's driving me crazy. Anyone have some ideas??

Jim.

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Anonymous

Update for me.

Since I changed my mail-checking intervals from 5 to 10 minutes, there was vast improvement in this problem. For quite a while it virtually disappeared, it was just like the good old days when it pretty much never happened.

A couple of days this past week the problem came back with a vengeance, just as bad as when it was peaking when I started this thread. But I went onto google and found a lot of internet chatter hinting that it appeared to be a network-wide aol issue at their end, since many people nationwide were having the same problems. So it sounds like I would've been getting the pop-ups regardless.

It seems like for about the past week, aol themselves have been having significant problems with their email systems based on internet feedback out there from other customers, therefore it's making this problem much more difficult to troubleshoot since now you don't know exactly what the root cause of the pop-ups is until aol gets their end of it solved. I can definitely tell you that raising the time intervals for send/receive from 5 to 10 minutes did seem to go a very long way towards solving the problems with the pop-ups. Even though I'm still getting them, here and there, I think the ones I have been getting lately have been due to problems at aol's end more so than mine, based on other aol user's feedback. I'm hopeful that I might be at the end of the tunnel regarding this issue but thanks to what's going on at thier end (aol) I can't say for certain yet. I'll keep you posted.

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44 additional answers

Anonymous

2010-03-11T22:48:31+00:00

I've exactly the same problem as StingrayJG and have tried the solutions he has tried without success. I'm running Outlook 2007 on a Windows 7 Professional machine.

I now also have the same problem on my laptop (running the same software).

I strongly suspect that the problem is due to a recent Windows update.

Has anybody else the same impression?

How often are you polling for new e-mail? What anti-virus software are you using? How long ago did the problem start? Can you do a System Restore to the day before and see if the problem goes away?

-B-

http://www.officeforlawyers.com

Author: The Lawyer's Guide to Microsoft Outlook
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Anonymous

2010-03-03T15:10:09+00:00

I too have been having this issue of late... used to be once in a blue moon, now it's every few minutes all day long for the pst couple of weeks. My thought was to switch from pop mail to IMAP. Has anyone tried this?
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Anonymous

2010-02-24T23:40:58+00:00

Did you check with AOL to see if they had any suggestions from their end?

-B-

http://www.officeforlawyers.com

Author: The Lawyer's Guide to Microsoft Outlook

That was going to be my next move in my quest to find the cause of this. I was thinking of doing the same thing with McAfee support also, since I get frequent automatic updates from them. I'm at work on a break right now so as soon as I get home, that's what I think I will be pursuing next, and I will obviously keep you posted of my findings, if any.
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Anonymous

2010-02-24T23:32:47+00:00

The enter network password pop up used to happen infrequently to me.

Now it is driving me crazy. Within the past week I have had my AOL username password changed 4 times, followed all the MS Outlook 2007 guidance and the problem persists. As if the frequent pop up annoyance was not enough, yesterday I created a new Outlook email account and what a disaster. I suddenly doubled my email entries. Horrific, as I deleted more than I intended.

What options are left? Why should I have to pay for Outlook service or is that the only option?

Does Microsoft monitor and reply to these Forums???

pilatestrainer

pilatestrainer, I find it too much of a coincidence that this is happening to us and a lot of other people pretty much all at the same time. There is a noticeable uptick in internet postings about this problem in the past couple of weeks. I was doing absolutely nothing different with my computer when this started happening. Something had to have happened at an external source to cause this to happen (at AOL, an Outlook update, a Microsoft update, a McAfee update, etc.) I see one common thread that you and I have is aol. That kind of makes me think that it could be something they did at their end that is causing it, but others using email other than aol are also reporting problems. So you can't say it's 100% that. What anti-virus do you have on your system? I have McAfee on mine (I think it's the one they call the Total Protection package or something like that.) I have had McAfee for many years with no problems but I wonder if one of the numerous updates they're always sending through automatically might've flicked a certain setting or registry key the wrong way or something. If you also have McAfee that would make me become suspicious as well, that the problem may point to them. Do you have a router hooked up? I doubt this is doing it but just curious, looking for common threads here.
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