Error 5: Access Denied: Setup unable to create the directory ...

Anonymous
2010-07-26T06:54:43+00:00

I am trying to install a program "Advanced System Care" I get a error message, Setup was unable to create the directory "C:\users\arthur\appdata\local\temp\is-rukl.temp  

error 5 Access denied

I realized today I believe I have gotten this error on several things I have tried to install recently.  I thought it was a problem with the actual program installer.

I have no idea where to even start.  Thank you for any help you can give me

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MODERATOR NOTE 12 JULY 2018

This 8-year-old thread has long since run its course and is now locked.

If the marked Answer doesn't help you, please read the following articles and ask your own new question including details about your system and your specific problem.  Please ask your question in the section of Microsoft Community appropriate for your version of Windows.

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If you're getting a problem trying to install Advanced System Care (as in the original question from July 2010), note than some antivirus/antimalware programs consider Advanced System Care to be a "potentially unwanted program" and may not let you install it.  See, e.g., the 20 Sept. 2014 post from mrphster on page 2 of this exceedingly long thread.  Also see https://forums.malwarebytes.com/topic/197749-advanced-system-care-10/

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Anonymous
2013-04-10T19:00:51+00:00

The problem is with the security permissions on your profile temp folder. To fix it navigate to %temp% or C:\Users[Username]\AppData\Local and right click on the Temp folder and choose properties, then click the security tab and click advanced.

On the permissions tab you should see the permissions that are there. There should 3 which are:

'SYSTEM' with Full control which applies to 'This folder, subfolders and files'

'Administrators' with Full control which applies to 'This folder, subfolders and files'

'Your Username' with Full control which applies to 'This folder, subfolders and files'

and all 3 should be inherited from the C:\Users[Username]\ folder.

If you don't have the 'Include inheritable permissions from this object's parent' option ticked, then tick it and click continue if there are any problems, then remove the permissions that aren't inherited.

Once you click 'Apply' and click 'OK' you should have the permissions to write to the directory and you won't get those error messages any more.

Hope this solves your problem

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  1. Anonymous
    2016-11-01T19:53:26+00:00

    All these settings were as you suggested.  I still cannot get a program to install, lsrshsetup.exe, and continue to receive the error 5, unable to create the directory (user directory /temp), even when run as administrator.

    Any other suggestions please.

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  2. Anonymous
    2016-10-13T21:22:41+00:00

    I am having the same "Error 5" problem with a different software (Wondershare PDFElement). I have tried your suggestions and it did not work for me. I got errors trying to set the permissions inheritance feature (Access denied). I am logged in as the admin (always). Any thing else I can do? Remove entries from registry? Attributes?

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  3. Anonymous
    2016-09-25T15:44:06+00:00

    when i downloaded windows 10 the second time months later i couldn't login to my normal user,

    i had to make another user and then i found out i cant launch anything i downloaded unless it was apps that were already there.

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  4. Anonymous
    2016-06-28T18:39:02+00:00

    thanks a lot

    I searched on several forum and websites but yr recommendations work like sham

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