photo gallery can't open this picture because you don't have permission to asscess file location

Anonymous
2009-04-19T20:08:54+00:00

i had to format my pc yesterday and i can not access my pics on my 2ndry hardrive can anyone help this is the message i get when i try to view them

photo gallery can't open this picture because you don't have permission to asscess file location


RJ

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-01-09T16:50:15+00:00

I recently started have the SAME problem. Windows Photo Viewer had been working swimmingly over the last few months on the same exact images without any problems.

I suspect Microsoft updated some code somewhere that got pushed out as an update -- that's now causing the problem.

As a diagnostic, I tried right-click "Open with..." and chose Paint. The same file opened without any problems.

Thumbnails are all being generated for ALL images without problem.

Yet Windows Photo Viewer cannot view ANY of my image files. Paint has no problems.

Similarly, right-click "Open with..." and chosing Microsoft Office 2010. Image loads with no problems.

If the original poster has the same success using other programs -- then the problem is with Windows Photo Viewer -- Microsoft's not having it recognize the code permissions or something.

This is on Windows 7 Professional 64-bit. Most recent updates from Microsoft applied.

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  1. Anonymous
    2011-03-28T11:59:10+00:00

     " Windows Photo Viewer cannot open this picture because you do not have the correct permissions to access the file location". 

    This is frustrating. I just reinstalled Windows 7 Professional 64 to a new HDD. The files on my 5 other drives keep giving me the above. I've read all the comments above and still have problems. Your customers should not have to pull their hair out for something you did. Fix it. (I am the only one using this machine. Just tell me how to disable all security on this as your security setting for a home user is absurd!

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  2. Anonymous
    2011-04-16T15:44:34+00:00

    I am having the same problem as the folks above, except none of the solutions seem to work. 

    This is also an external HD, and the problem appears to be limited to the jpegs.  When I right-click on the individual pictures -> Share it says "Nobody" and there is a graphic of a locked lock.  When I go into properties and say "share with everyone", it goes through a period where it looks like it's processing, and then it says "Your file could not be shared".  Even if I go one photo at a time and select "Share" with any of the other users, or try to add other users, it doesn't work.

    I cannot paste these onto the desktop - or anywhere else.  When I paste it says "You require permission from Candice-PC\Candice to make changes to this file" - even though that is the user I am logged on as.  Opening it with other software also does not work, as I continue to have permissions errors.

    Help!  Thank you.

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  3. Anonymous
    2011-07-13T22:31:54+00:00

    hi. I just decided to check the number on the _img.number.jpg file and found that it was the same as another pic which came up okay. It seems to be a index file to clue into the genuine picture that is there. So its just a clue given by the camera. If this is of any help. example _img.37643.jpg could not be opened by any system, but decided to check the 37643 on the jpg genuine picture that showed perfectly and it was the same number, so assume the picture or image on the one that does not show is the directory entry of the camera..which is in my case, a canon.. still doing great service though 10 years old.

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  4. Anonymous
    2011-07-17T09:31:54+00:00

    Problem only halfway solved for me...

    I believe I had the exact same problem as RJ regarding certain files not opening.  I recently installed a new hard drive (and installed win7 on it) to eventually replace my old hard drive.  I've been slowly transferring my files from my old drive (also has win7) over to my new drive (both drives currently in the same computer).  Today I found that JPEG files in certain folders wouldn't transfer, and wouldn't even open.  (What's more, I couldn't even move the file into another folder in the same drive.)  I use Teramove to transfer and it wouldn't do it, with the status message "Open Error: Access is denied."  When I tried to open the file, Windows Photo Viewer would display the message: "Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location."  After much googling and trying different things, I was only able to finally get full access and control over the files by doing these steps.

    • right click on each JPEG file
    • click on 'properties'
    • click the security tab
    • click 'advanced'
    • click 'change permissions'
    • check the box 'include inheritable permissions from this object's parent'

    The problem was for some reason these files weren't set to inherit the permissions from their parent folders.  So far the only JPEGs that were problematic for me were the sample JPEGs in the 'pictures' folder (not that I want those anyway) and a small group of JPEGs I downloaded into another random project folder.  Thank God the hundreds of personal photos in my main pictures folder were okay.  I'm fortunate it's only a handful of problematic JPEGs, which I can take the time to fix individually with the above steps.   But as I'm still in the process of transferring my files, I may run into a larger group of files.

    What I would like to know is:

    1.  Why were these particular groups of JPEGs not set to inherit permissions from their parent folders?
    2.  Is there a way to change this for all the problematic files in one fell swoop?
    3.  Is there a way to prevent this in the future?
    • Joe

    Windows 7 Ultimate 64-bit (both drives)

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