Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

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Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

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  1. Anonymous
    2010-10-01T19:24:03+00:00

    Hi Andre, i am having the crashing problem too. I've read the entire topic and created the dump file. Please take a look:

    http://cid-a77b9e4645e0d627.office.live.com/self.aspx/.Documents/explorer.exe.1452.dmp

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  2. Anonymous
    2010-09-11T16:07:07+00:00

    Is there anything else I should do to get better information from the debug files ?

    Start regedit and go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe

    Create a new DWORD (32Bit) with the Name DumpType and give it the value2 .

    Now wait for the next Explorer crash and now a larger dump is being created. Upload this new dump please.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  3. Anonymous
    2010-09-10T23:36:36+00:00

    Well, the problem has started for me again (even though I don't remember installing anything).

    I've installed the Windows Debugging Tools, opened the Dump file in windbg, but I don't really see any meaningful information (see below):

    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64

    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Localdumps\explorer.exe.2576.dmp]

    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: *** Invalid ***

    ****************************************************************************

    * Symbol loading may be unreliable without a symbol search path.           *

    * Use .symfix to have the debugger choose a symbol path.                   *

    * After setting your symbol path, use .reload to refresh symbol locations. *

    ****************************************************************************

    Executable search path is:

    Windows 7 Version 7600 MP (2 procs) Free x64

    Product: WinNt, suite: SingleUserTS Personal

    Machine Name:

    Debug session time: Fri Sep 10 20:05:03.000 2010 (GMT-3)

    System Uptime: not available

    Process Uptime: 0 days 0:20:39.000

    ................................................................

    .....................................

    Loading unloaded module list

    .................

    This dump file has an exception of interest stored in it.

    The stored exception information can be accessed via .ecxr.

    (a10.e70): Unknown exception - code c0000374 (first/second chance not available)

    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntdll.dll -

    ntdll!ZwWaitForSingleObject+0xa:

    00000000`77b1fd9a c3              ret

    Is there anything else I should do to get better information from the debug files ?

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  4. Anonymous
    2010-09-08T23:23:44+00:00

    Anyway, thanks a lot for your help !

    You're welcome :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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