error code 43 when USB not recognised

Anonymous

I have a Windows 7 pc, a laptop running XP and a USB flash drive that I would like to use to back up files. It works on the laptop, and it did work first of all on the pc. But now I get a message saying device not recognised due to malfunction of device. And in device manager I'm told that it's an error 43 code. I'd be grateful for any advice; also, should I try buying a new memory stick/flashdrive exclusively for the pc? I've tied uninstalling the device and restarting the computer, but to no avail.

thanks,

laurencewithau

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Anonymous

As I have mentioned periodically on this forum: quite often, the problem arises because a USB connected device has not been properly ejected. The problem can be rectified merely by plugging the device into a different computer, letting it load up and then properly ejecting it. You can then take it back into the other computer and it will work. This is a problem if you are limited to accessing only the one computer that is showing the error.

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Anonymous

Hello laurencewithau,

Error Code 43 is a Device Manager error that means the following:

Windows has stopped this device because it has reported problems. (Code 43)

When you get this error with USB devices it’s because one of the drivers controlling the device notified the operating system that the device failed in some manner. This can be because of corruption in one of the loaded drivers and the driver cache just needs to be flushed. Unplugging the computer sometimes doesn’t resolve the problem because the battery still holds power. To fix this, unplug all of your USB devices, then turn off the PC and take out the battery (This is assuming that you’re on a laptop), let the PC set for about 5 minutes, then put the battery back in and restart the PC. Next, plug your USB devices back in one at a time and make sure that they work.

If this does not work or you’re on a desktop, follow the steps in this KB article

Error: “USB Device not recognized” when you try to access a USB external hard drive.

(Mainly methods 3, 4,and 5)

Thanks

L.D.

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98 additional answers

Anonymous

2017-01-10T16:44:29+00:00

This last method worked for me after trying everything else suggested in this forum. The complete shut down method of unplugging, removing battery and disconnecting all devices was at one time called the "Master Reset". Not often used but it works more often than not. Good Luck.
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Anonymous

2013-05-16T23:10:56+00:00

nope. no change. 4TB external Seagate, 2nd new from rma. Same problem, code 43.

Contents of setupapi.dev.log:

>>> [Device Uninstall (Device Manager) - USB\VID_0000&PID_0002\5&1E313DEC&0&5]

>>> Section start 2013/05/16 16:36:27.327

cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s

dvi: {DIF_REMOVE} 16:36:27.327

dvi: No class installer for 'Unknown driver software package'

dvi: No CoInstallers found

dvi: Default installer: Enter 16:36:27.327

dvi: {Remove DEVICE}

dvi: InstanceID = 'USB\VID_0000&PID_0002\5&1E313DEC&0&5'

dvi: Query-and-Remove succeeded

dvi: {Remove DEVICE exit (0x00000000)}

dvi: Default installer: Exit

dvi: {DIF_REMOVE - exit(0x00000000)} 16:36:27.342

<<< Section end 2013/05/16 16:36:27.342

<<< [Exit status: SUCCESS]

>>> [Device Install (DiShowUpdateDevice) - USB\VID_0000&PID_0002\5&1E313DEC&0&5]

>>> Section start 2013/05/16 16:51:16.563

cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s

dvi: {DIF_UPDATEDRIVER_UI} 16:51:16.563

dvi: No class installer for 'Unknown driver software package'

dvi: No CoInstallers found

dvi: Default installer: Enter 16:51:16.563

dvi: Default installer: Exit

dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 16:51:16.563

ndv: {Update Driver Software Wizard for USB\VID_0000&PID_0002\5&1E313DEC&0&5}

ndv: {Update Driver Software Wizard exit(000004c7)}

<<< Section end 2013/05/16 16:51:19.123

<<< [Exit status: FAILURE(0x000004c7)]

>>> [Device Uninstall (Device Manager) - USB\VID_0000&PID_0002\5&1E313DEC&0&5]

>>> Section start 2013/05/16 16:52:22.815

cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s

dvi: {DIF_REMOVE} 16:52:22.815

dvi: No class installer for 'Unknown driver software package'

dvi: Default installer: Enter 16:52:22.815

dvi: {Remove DEVICE}

dvi: InstanceID = 'USB\VID_0000&PID_0002\5&1E313DEC&0&5'

dvi: Query-and-Remove succeeded

dvi: {Remove DEVICE exit (0x00000000)}

dvi: Default installer: Exit

dvi: {DIF_REMOVE - exit(0x00000000)} 16:52:22.831

<<< Section end 2013/05/16 16:52:22.831

<<< [Exit status: SUCCESS]
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Anonymous

2010-01-15T20:57:01+00:00

thanks for the advice. Yes, I've run the troubleshooter and I've uninstalled and restarted, and so on. When I googled error 43 I saw adverts for repair kits for that error code, and also for programs that install all the latest drivers. I just wondered if it's worth trying them, or if they are to be avoided
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