Windows Live photo gallery: "An error is preventing the photo or video from being displayed" (jpg)

Anonymous
2009-10-02T19:03:45+00:00

Hi -

I have Win XP,  and windows Live photo gallery.  The thumbnails appear fine, but when I click or double-click a thumbnail to open it full screen, I get the error message "An error is preventing the photo or video from being displayed".  the files are standard jpgs.  I tried changing the jpg file association to Windows Live photo gallery; that didn't work.  (default before was Irfanview) The SubinACL fix didn't work.  Any ideas?

thanks

Windows for home | Other | Music, photos, and video

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Anonymous
2009-10-05T14:21:21+00:00

Hey Jim Br,

Welcome to the forum!

This can happen in the database that keeps track of the pictures and videos in your collection becomes corrupted. You can rebuild your database by:

·         Close Windows Live Photo Gallery

·         Click Start

·         Click My Computer

·         Paste this address in the Address field %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Photo Gallery

·         Right click Pictures.pd5

·         Click Rename

·         Change the file name to OLD_Pictures.pd5

·         Open Windows Live Photo Gallery

Now Windows Live Photo Gallery will rebuild its database, which should stop the error you are receiving from occurring.

Hope that helps, look forward to hearing back from you.

Steven

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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  1. Anonymous
    2010-08-18T18:46:01+00:00

    HI

    I have windows 7

    I had the same trouble try this fix and it didn't work. I went to control panel uninstall a progam right click on WINDOWS LIVE ESSENTIALS AND REPAIR. Restarted the computer and this fixed the problem.

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  2. Anonymous
    2010-08-03T12:10:52+00:00

    Same with me - how do I solve it?

    ==================================

    This is an old thread that began in October 2009 and

    it's getting confusing. Could you please begin a a new

    thread and explain exactly what the problem is that

    you need to solve. The more details you include...

    the better your chances are for a solution.

    Thanks...

    Volunteer J - MS-MVP - Digital Media Experience - Notice_This is not tech support_I am a volunteer - Solutions that work for me may not work for you - ***Proceed at your own risk***

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  3. Anonymous
    2010-08-03T10:14:32+00:00

    Same with me - how do I solve it?

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  4. Anonymous
    2010-08-03T10:13:30+00:00

    It didn't work - I just have 2 of every picture now.

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