Windows Live photo gallery: "An error is preventing the photo or video from being displayed" (jpg)

Anonymous
2009-10-02T19:03:45+00:00

Hi -

I have Win XP,  and windows Live photo gallery.  The thumbnails appear fine, but when I click or double-click a thumbnail to open it full screen, I get the error message "An error is preventing the photo or video from being displayed".  the files are standard jpgs.  I tried changing the jpg file association to Windows Live photo gallery; that didn't work.  (default before was Irfanview) The SubinACL fix didn't work.  Any ideas?

thanks

Windows for home | Other | Music, photos, and video

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Anonymous
2009-10-05T14:21:21+00:00

Hey Jim Br,

Welcome to the forum!

This can happen in the database that keeps track of the pictures and videos in your collection becomes corrupted. You can rebuild your database by:

·         Close Windows Live Photo Gallery

·         Click Start

·         Click My Computer

·         Paste this address in the Address field %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Photo Gallery

·         Right click Pictures.pd5

·         Click Rename

·         Change the file name to OLD_Pictures.pd5

·         Open Windows Live Photo Gallery

Now Windows Live Photo Gallery will rebuild its database, which should stop the error you are receiving from occurring.

Hope that helps, look forward to hearing back from you.

Steven

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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  1. Anonymous
    2010-05-19T01:19:35+00:00

    This can happen in the database that keeps track of the pictures and videos in your collection becomes corrupted. You can rebuild your database by:

    ·         Right click Pictures.pd5

    ·         Click Rename

    ·         Change the file name to OLD_Pictures.pd5

    It didn't work for me.

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  2. Anonymous
    2010-05-19T01:18:20+00:00

    I found an easy fix for this problem.  I am using a 64 bit vista home premium operating system.    Go to control panel and select remove programs.   Scrowl down to "windows live essential" and select  it as if you wanted to uninstall it.   You will get a selection to either uninstall or repair.   Select repair.  It will fix your system.   At least it fixed my system.   Good luck.

    It didn't work for me.

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  3. Anonymous
    2010-04-09T03:24:33+00:00

    Although I have Vista and not Windows XP this is exactly what I needed! Thanks!

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  4. Anonymous
    2010-03-10T04:50:41+00:00

    Me too. I tried the "fix" proposed by microsoft -- repeatedly. Tried to

    vista x64 -- works on one of my machines but not the others. Grrrr. I would not recommend WLPG to anyone based on the widespread inability to even open files!

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