Latest Vista Update stuck in Stage 3/restart loop

Anonymous
2009-07-26T19:43:12+00:00

I have Vista Business system on a Toshiba notebook, latest Service Pack and with all updates.  It was fully functional when i last shut it down.  I just booted it up to find the Stage 3 page of a Windows update.  0% progress shown, then it restarts, and opens at the same page again.  Stuck in this loop.  Have tried using F8 to get last good installation, and to stop auto restart, without success, it just keeps returning to the Stage 3 page and reboots.  Tried Systems Repair which offered a System Restore, but that wouldn't start.  System Repair now just keeps showing progress (for 3/4 hour) without any HD activity.  I shut it down and it still restarts at same Stage 3 page.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2009-07-29T01:37:10+00:00

Configuring updates stage 3 of 3. 0% complete

Road Map:


http://support.microsoft.com/kb/949358

Use the System Recovery options to rename the Pending.xml file and edit

the registry:

On the System Recovery Options page, click Command Prompt.

Type cd C:\windows\winsxs, and then press ENTER.

Type ren pending.xml pending.old, and then press ENTER.

Type regedit, and then press ENTER.

Select HKEY_LOCAL_MACHINE.

On the File menu, click Load Hive.

Locate the following folder:

C:\windows\system32\config\components

When you are prompted for a name, type Offline_Components.

In Registry Editor, locate and then delete the following registry

subkey:

HLKM\Offline Components\AdvancedInstallersNeedResolving

HKLM\Offline Components\PendingXmlIdentifier

Exit Registry Editor:

At the command prompt, type exit to exit Registry Editor.

Press ENTER.

Click Restart.

Kindly reply to me if the steps worked.

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  1. Anonymous
    2009-08-25T17:57:05+00:00

    It worked fine for me. I had to start running it from the Vista disc to reach DOS, because F9/F8 command in the start- up made me run into the same loop over and over again. I didn´t yet experience any problems with up-dates or any other functions after this operaton. I believe the 3(3)0% problems occured after an abrupt power failure. Thank´s for the tip MickyO! ( I would not have dared to use it if I had read the"Method 3" way of solving the problem at the Microsoft home page before I read yours though)

    I have the Vista Home premium 32-bit version by the way.

    Thanks Again!

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  2. Anonymous
    2009-07-31T18:02:59+00:00

    I have had this problem today too and I support the final couple of comments of davidmac11 - please get this fixed as it has undermined my confidence in auto-update which I have also switched off.

    For interest's sake - the process I used to stop the continuous re-booting was to hit the F8 key on one of the automatic re-boots and select "Repair your PC" from the menue that came up (selecting a "safe mode" option did not stop the re-booting). I was then able to select the "System Restore" option from a menu that came up and restored back to July 26th.

    That seems to have stopped the re-booting for the time being. However, I see that my shutdown option has updates pending so I think I will try to rename the "pending.xml" file procedure described in MickyO's post.

    Thanks to everyone for this assistance.

    SRK50.

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  3. Anonymous
    2009-07-31T17:54:19+00:00

    Thanks for the suggestions.  I did reply earlier, but it seems the message did not make it.  The gist of it was this.

    The looping wouldn't let me boot into Vista safe mode, even using the repair disk, or i could have done a system restore from there.  So SFC scanning didn't work.

    What did work was following the article at  http://support.microsoft.com/kb/949358 that you mentioned.  Method 3: Going into DOS and renaming the pending.xml file plus the other suggested registry changes.  That stopped the looping, and i was able to restore the system to prior the Windows update.

    I have the following suggestions that could improve the experience for others:

    1)  The repair disk boots you into an X: drive directory.  From there, my machine wouldn't respond to the the cd command suggested.  My DOS being a little rusty, it took me a while to think to change drives by typing C: before typing in the cd string.  If this is a generic issue, it would be helpful to us non-DOS experts to include the instruction to type C: before the change directory instructions.

    2)  Since the registry changes and the original update failure itself may have damaged the registry, it seemed prudent, once having access to Vista, to restore the system to a time before the Windows update event that caused the problem.  Adding this action into the instructions may be beneficial.

    3)  I see from all the many similar posts, that this stage 3 looping problem has quite a history, and has not been fixed.  So my last point is more of a plea to Microsoft to please fix the problem - permanently.

    This frustrating experience has undermined my confidence in the 'auto-update' feature, which i have now switched off.  Many "experts" recommend checking monthly for updates instead of using the auto-update feature.  So i shall try this approach in future.

    Thanks for your helpful input Amritha, MickyO , Oliver and the other posters.

    Regards,

    davidmac11

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  4. Anonymous
    2009-07-30T02:48:18+00:00

    Hi Cazbam ,

    Not to sure with your screen problem sounds to me that you are not getting power to your monitor,

    (are you on laptop or desktop ???) if desktop

    Id check that all connections are connected and check that your monitor has power.

    The above restart loop fix works well all be it a pain in the ____.

    sorry I cant offer any more advice.

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