Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

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Anonymous

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

Thanks and regards,

Fouzan – Microsoft support.

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70 additional answers

Anonymous

2010-07-23T09:05:10+00:00

Hey,

I've got a Samsung R530 running with Windows 7. I've had problems with all but one of my Warner Brothers related albums (I think some older Elektra albums work) and as far as I can work out, it's something to with copy protection put in place by Warner in the early 2000's. It seems bizarre but it doesn't appear to be anything to do with the laptops themselves as it has affected so many different brands.

My only suggestion would be to copy the album onto a blank CD using an external writer or home PC and then rip the copy onto the laptop in an attempt to bypass the the awful distortion.

Cheers
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Anonymous

2010-07-23T12:15:43+00:00

Hi

Same problem also with Warner Bros CD's.

The track information and cover appears but no sound. I've got a Sony Vaio, with an Optiarc AD -7585H running on Windows 7. Two other guys in the office also with Window 7 are getting a sound but very distorted. Plays fine on my other laptop running on Vista?

There just doesn't seem to be a solution out there yet?
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Anonymous

2010-07-23T19:36:19+00:00

If you feel it's the copy protection scheme that causes the distortion, try a circumvention tool such as AnyDVD to see if your CD plays better. Other users mentioned that their rips were distorted too, so I am not sure external rips will work, unless again you use copy protection circumvention. From other users' feedback, the problem seems to be linked to the CD drive, a slightly different model from the same manufacturer worked fine. Maybe it's time to upgrade to a blu-ray player? As in, replacing your problem with a different one. ^-^ I always have AnyDVD on, so I can't tell if the few CDs I have with copy protection or from Warner Bros would have failed, but I ripped 2400 CDs from WMP with AnyDVD on, and without any playback problem so far.
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Anonymous

2010-08-30T10:58:36+00:00

Sorry does NOT seem to be the answer. Warner Brothers CDs still distorting with AnyDVD installed. Only seems to be WB discs. Any other ideas?
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