Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

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  1. Anonymous
    2010-05-04T14:39:02+00:00

    I just tried a suggested work around posted by a Dell support technician on the following thread which also concerns this issue.

    http://en.community.dell.com/support-forums/laptop/f/3517/t/19329555.aspx

    Again I had no success but it may be worth a try. I replied to inform the Dell supoprt technician so might be worth keeping an eye on the above thread too.

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  2. Anonymous
    2010-05-10T12:18:43+00:00

    Hi everyone,

    It's now been over a week since I sent my query via the Dell Tech Support form and I haven't heard back from them so far. I'm about to use my reference number and email them with a reminder noting that the problem is still apparent etc. I just checked one of the other threads about this issue where another user has replied and mentions a lack of success with Dell Tech Support:

    "I've had a fair bit of contact with Dell Tech Support about this and haven't got anywhere I'm afraid. Despite me being very clear about the issue and informing them that others have exactly the same problem they keep telling me I've probably just scratched my cds. Not very helpful!

    I've also just tried playing the album while my laptop is running Ubuntu rather than Windows 7 but unfortunately have exactly the same problem. "

    Link to post on original thread

    So I have now emiled Dell enquiring about my pending issue request, however after reading the post above I have taken into consideration the fact that I may receive a similar reply. I think we may be more likely to achieve succes with a greater number of queries, so I thought I'd suggest this for those of us experiencing this issue with Dell hardware; if any of you guys have the time, why not take a few minutes to fill in the Tech Support email form, briefly explaining the problem you have and highlighting the fact that a number of other users are experiencing this issue. I think it might help.

    So if anyone wants to give it a try, please find below the summary which I put in the form (in case anyone prefers to use this and save themselves some time for typing it out or articulating the problem) and the links to the US and Europe/UK Dell tech support forms (if any Dell users experiencing this are outside of those areas you can use the same link, then simply change the country displayed toward the top left of the page, then select contact at the bottom of the page then Tech Support>Email). You may need your service tag to hand although I think it can be generated by filling in your details. Hopefully if we bug them enough we'll finally be able to resolve this issue. Good Luck.

    "The audio from certain CDs is coming through distorted in playback, after ripping  files to the PC and transferring the ripped files to my iPod. It is constant as opposed to intermittent & occurs with all media players I have tried. It only occurs with certain remastered CDs. I was unable to use the send system info option with this info.The problem has occurred since I first got the system before any changes were madeI have tried running a troubleshooter, driver updates say the drivers are up to date, I have tried resetting all audio settings and have posted the problem on support forums where several other users are experiencing the same issue.I have confirmed the discs work fine on other systems, I have disabled other audio hardwareI ran dell diagnostics and no errors were found. "

    Dell Tech Support Europe/UK

    Dell Tech Support US

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  3. Anonymous
    2010-05-11T10:19:13+00:00

    I've also been having the same problem with two Warner Bros CDs, it's driving me crazy. Have a brand new HP Pavillion PC and am running Windows 7.

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  4. Anonymous
    2010-05-13T14:59:13+00:00

    Holler,

    I received a reply from Dell tech support today. The reply gave me three steps to complete in an attempt to resolve the issue. After completing the three steps the issue continues to occur. I have replied to the email as requested by the sender to inform them that the process was unsuccesful and have attached a copy of one of the tracks as an example of th issue. I'll reply again when I receive a response. In the meantime if any of you guys want to try the three steps I will paste them below. I think the updates in the links are likely to be the same but there is an option for changing the computer selection at the top.

    Step: 1 update the DVD drive firmware:-

    1. Visit the link mentioned below:
    2. http://tinyurl.com/2ck598o
    3. Click on the ?DOWNLOAD NOW? button.
    4. Save the file on the desktop after completing the download.
    5. Please make sure that both Battery and AC Adapter are plugged into the system.
    6. Now RUN the file saved on desktop.
    7. After you RUN the file system will restart and the drivers will be automatically updated.

    Step: 2.

    Please update the POWER DVD software in case you are using it.

    Step: 3

    Please follow the below mentioned link and update the dell data safe patch.

    http://support.euro.dell.com/support/downloads/download.aspx?c=uk&l=en&s=gen&releaseid=R260476&formatcnt=0&libid=0&typeid=-1&dateid=-1&formatid=-1&fileid=382173

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