Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

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  1. Anonymous
    2012-11-19T11:45:05+00:00

    I stopped the automatic rip and then just played all the songs at randon, only for a few seconds, kept closing WMP and opening again from different icons..eg, my computer etc, and after about 5 mins, the CD plays fine, then I simply start the rip.

     

    Thank you for these useful tips! I have a relatively new Dell machine with a DVD drive that doesn't play certain Warner CDs properly ("Erato" publishing for classical music), giving lots of background noise as described in this thread. The drive is a TSSTcorpDVD+-RW TS-H653G.

    I experimented along similar lines to you, and found that in my case the best thing was to double click on tracks a long way apart repeatedly e.g. track 1, 17, 4, 16, 2, 16 etc. only allowing each one to start for only a split second. (I didn't need to close and reopen WMP.) After 10-20 of these double clicks, the drive played the CD perfectly; perhaps this disk-thrashing allowed it to calibrate itself to the correct layer somehow, avoiding all the noise put in by the copy control protection. I was then able to get an AccurateRip certified rip with EAC software. I just play the mp3s now, so don't mind if it's tricky to play the acual CD again.

    Note: if the CD is stopped and left in the drive for a while, or ejected and put back in, the drive "forgets" how to play it properly and you have to go through the procedure above again.

    Hope this helps others,

    Bluto

    Bluto.

    I never knew of this problem untill today, and it does seem to be some Warners CDs.

    your workaround worked for me. Thanks.

    I own a 2 month old Medion Desktop using a TSST SH-216BB Drive. Windows 7      

    So the problem still exists!

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  2. Anonymous
    2012-12-15T23:06:38+00:00

    Thank you! Perfect solution..

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  3. Anonymous
    2013-02-19T13:39:38+00:00

    I am having the same problem with my new HP Pavilion NoteBook and even updating the BIOS does Not help given that it seems its a direct CD Drive Firmware problem that can only be resolved by changing the CD/DVD drive. To confirm this, see the following LINK http://www.winmagazine.it/forum/index.php?topic=22990.0 which HP resolved the problem for a user changing the Drive.

    I was also hoping that it was a BIOS problem which would be easier to handle!

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  4. Anonymous
    2013-10-22T10:59:57+00:00

    I have a similar problem with many Warner CDs.

    A lot of them were bought used/second-hand so returning them is not a viable option.

    I have a laptop with built in optical drive TSSTcorp CDDVDW TS-L633C ATA Drive; that one distorts the Warner discs, but no others - the Warner discs also play perfectly on all other players I have tried.

    I also have an iMac desktop with a USB external Lacie Lightscribe drive. That one plays all my discs, including Warner. So, I use that to import to iTunes on the iMac and then transfer tracks, albums etc to iTunes on the laptop via a USB stick. No problems so far.

    As for the cause, well, it really does look as if the Warner copy-protection is to blame; Warner refuse to deny the problem is their's. Perhaps a Warner representative could reply to this thread? Ha ha, only joking, that would show respect for customers!

    I agree that the discs are not really CDs, but all of my problem ones are clearly labelled as CDs. There is a very clear case of criminal misrepresentation here, but my local Trading Standards office is apparently in cahoots with Warner and they also refuse to take any action.

    I expect that none of the individual consumers on this forum have the resources to take on a commercial giant like Warner, and with the Consumer Protection organisations closing ranks to protect the manufacturers we stand no chance of getting it resolved.

    Still, I have a usable work-around so I'll just chalk it up to experience.

    Alan

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