Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

 us know what you think.

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  1. Anonymous
    2011-01-31T20:02:25+00:00

    HP Pavillion HP CDDVDW TS-L633N

    Just a couple of months old.

    Checked re: updating driver, and it says the driver is updated.

    Checked CD from Reprise (Warner), and it buzzes like AM radio below power lines

    Tried the CD on my home player and no problem.

    Tried listening to the CD on both Windows music player and iTunes, and both had the same buzzing problem.

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  2. Anonymous
    2011-02-03T23:32:11+00:00

    I have this exact same problem, had my HP Pavilion stolen with all my ripped (perfectly well with Vista) CD's on, and yes...didn't have a back up. I now have a newer HP Pavilion (Wimdows 7) and am in the process of ripping my collection again, most CD's fine but have just come across....yep some WB ones at the mo, 2003 and 2008-all distorted, older ones seem fine (at the mo). However I have seemed to (accidentally) solved the problem. I stopped the automatic rip and then just played all the songs at randon, only for a few seconds, kept closing WMP and opening again from different icons..eg, my computer etc, and after about 5 mins, the CD plays fine, then I simply start the rip. I was about to try the external optical drive theory, but don't really need to, maybe I will if I have too many CD's that won't play, as this messing around to get it to work is a waste of time.....I am only into the first 5% of my collection, I will let you all know how I get on.

    Hope this helps y'all!!! 

    3 hours later

    just got to one that wouldn't settle down (Elektra/WB) so plugged in my external liteon optical drive, worked first time. Pain in the ____ i know, but if you have one (another drive) is easier than sending laptop back. Seems to be some pathetic copywrite attempt, stupid if you cant't even listen to CD's if your PC is your home entertainment hub!!!!!

    Good news is....I can rip 2 CD's at a time now!!!!!

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  3. Anonymous
    2011-02-04T00:09:29+00:00

    Just return the laptop if the CD player is junk, don't try to work around this issue on your own.

    Either get them to replace the CD drive with one that works, or get a refund to purchase a different brand or model.

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  4. Anonymous
    2011-02-15T21:15:23+00:00

    got exactly the same problem and thinking of getting an external CD drive as 21 of my CDs now wont burn - has anyone solved this Warner Cds problem with an external USB driver - if so which one. Going crazy here

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