Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

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Anonymous

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

Thanks and regards,

Fouzan – Microsoft support.

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70 additional answers

Anonymous

2010-04-13T11:59:32+00:00

I have the same problem: Warner published Echo and the Bunnymen cds don't work on my new Dell but did work on the old. But ripping them on the older one and copying the files back works fine. So I guess it's not the sound card as such.
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Anonymous

2010-04-15T18:32:59+00:00

I have tried the three links suggested in your reply and the troubleshooter. But the problem is not fixed. Warner Bros CD's sound is distorted when in the DVD player on my Win7 machine. What else can i try to get this problem solved?
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Anonymous

2010-04-19T09:44:57+00:00

@Astra52 @drtimthornton @Eddie_egl

Hey,

Have any of you guys managed to solve this problem yet? It's still occurring for me and is driving me nuts. I've posted two threads on the subject both on this forum and the Dell forum. No successful answers have been posted yet but I've put a fair bit of information on there about the problem. If you're still encountering the problem and want to check out the threads in case any of the info on there helps the links are:

http://social.answers.microsoft.com/Forums/en-US/w7music/thread/f71f9442-590a-4a95-9862-8f7dcd8d1249/ (Microsoft forums)

and

http://en.community.dell.com/support-forums/laptop/f/3517/t/19329555.aspx

http://en.community.dell.com/support-forums/laptop/f/3517/t/19329555.aspx (Dell forums)

(Links will open a new window) If you're wondering about any of the details o think any extra info I have may help just stick a reply somewhere and I'll get a reply on as quickly as possible. In the meantime if I solve the problem I'll post the details up here.

Take care

-m
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