Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

 us know what you think.

Was this answer helpful?

2 people found this answer helpful.
0 comments

70 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-12-15T23:06:38+00:00

    Thank you! Perfect solution..

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-11-19T11:45:05+00:00

    I stopped the automatic rip and then just played all the songs at randon, only for a few seconds, kept closing WMP and opening again from different icons..eg, my computer etc, and after about 5 mins, the CD plays fine, then I simply start the rip.

     

    Thank you for these useful tips! I have a relatively new Dell machine with a DVD drive that doesn't play certain Warner CDs properly ("Erato" publishing for classical music), giving lots of background noise as described in this thread. The drive is a TSSTcorpDVD+-RW TS-H653G.

    I experimented along similar lines to you, and found that in my case the best thing was to double click on tracks a long way apart repeatedly e.g. track 1, 17, 4, 16, 2, 16 etc. only allowing each one to start for only a split second. (I didn't need to close and reopen WMP.) After 10-20 of these double clicks, the drive played the CD perfectly; perhaps this disk-thrashing allowed it to calibrate itself to the correct layer somehow, avoiding all the noise put in by the copy control protection. I was then able to get an AccurateRip certified rip with EAC software. I just play the mp3s now, so don't mind if it's tricky to play the acual CD again.

    Note: if the CD is stopped and left in the drive for a while, or ejected and put back in, the drive "forgets" how to play it properly and you have to go through the procedure above again.

    Hope this helps others,

    Bluto

    Bluto.

    I never knew of this problem untill today, and it does seem to be some Warners CDs.

    your workaround worked for me. Thanks.

    I own a 2 month old Medion Desktop using a TSST SH-216BB Drive. Windows 7      

    So the problem still exists!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-10-24T19:04:20+00:00

    I had this problem with 2 Doors cds so i tried my wifes Cher cd and it did the same (they are both warner DOH!) so i thought i would change the drive (i had reinstalled windows to this point) .New Samsung DVD drive made august 2012 did the same (old drive panasonic DVR-TD10RS) .I updated  the firmware here  http://www.samsungodd.com/Eng/  dated october 2012 thanks to a previous contributer.So the problem was the DVD drive firmware . It downloads TSDN+ all you do with it is download it , run it ,and restart pc. Its then done but it dont tell you so . It now plays and rips all warner ones that it wouldn't do before .

    Was this answer helpful?

    0 comments
  4. Anonymous
    2012-09-02T11:32:11+00:00

    Oh my God, this actually works! Brilliant, thanks.

    Was this answer helpful?

    0 comments