Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

 us know what you think.

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  1. Anonymous
    2010-04-24T06:42:49+00:00

    Just to add further grist to the mill, I have had this problem with my new Toshiba Laptop running windows 7. Reading this thread has just stopped me sending the laptop back to base for a seemingly ( now ) unnecessary repair. For clarity, the problems are exactly as described in the original posting and can be worked around, by recording on another computer and transfering the files. I also keep getting pop up messages saying Windows Media Player has encountered a driver which is no longer supported. Any help or support for this will be gratefully received.

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  2. Anonymous
    2010-04-23T20:31:59+00:00

    I have THE EXACT same problem. I have a brand new Dell Inspiron operating on Windows 7. It's only a week old. I have started to upload music from my CDs onto it. Some of them sound fine and others sound fuzzy and distorted.

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  3. Anonymous
    2010-04-19T09:44:57+00:00

    @Astra52 @drtimthornton @Eddie_egl

    Hey,

    Have any of you guys managed to solve this problem yet? It's still occurring for me and is driving me nuts. I've posted two threads on the subject both on this forum and the Dell forum. No successful answers  have been posted yet but I've put a fair bit of information on there about the problem. If you're still encountering the problem and want to check out the threads in case any of the info on there helps the links are:

    http://social.answers.microsoft.com/Forums/en-US/w7music/thread/f71f9442-590a-4a95-9862-8f7dcd8d1249/   (Microsoft forums)

    and

    http://en.community.dell.com/support-forums/laptop/f/3517/t/19329555.aspx

    http://en.community.dell.com/support-forums/laptop/f/3517/t/19329555.aspx (Dell forums)

    (Links will open a new window) If you're wondering about any of the details o think any extra info I have may help just stick a reply somewhere and I'll get a reply on as quickly as possible. In the meantime if I solve the problem I'll post the details up here.

    Take care

    -m

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