Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

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  1. Anonymous
    2010-04-30T16:53:26+00:00

    hi is your drive a tsst corp ts-t633c because i have the same problem with warner cds

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  2. Anonymous
    2010-04-30T16:05:49+00:00

    hi yep i have a dell 1555 with the same drive as yours all warner bros and ____ companies cds are distorted

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  3. Anonymous
    2010-04-30T15:48:45+00:00

    Hi,

    I have this same problem with "St. Elsewhere" by Gnarls Barkley (another WB album). I'm using a Samsung R519. Oddly though my mum also has the same laptop and the cd will run fine on hers. A look at my device manager tells me that my cd drive is a "TSSTcorp CDDVDW TS-L633C" and my mum's is a "TSSTcorp CDDVDW TS-L633B.

    I have tried to update the driver for my cd drive but windows tells me I've already got the most up to date one. I'm at a loss. Does anyone have any ideas? The people above who share my problem,  is your disc drive the same as mine?

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  4. Anonymous
    2010-04-24T09:44:16+00:00

    Any of you guys tried to plug in an external USB CD player, or get a $15 USB/SATA/IDE connector and plug the CD/DVD player from a desktop PC? (if you are handy with PC components) I'd suspect the CD/DVD player hardware or firmware first.

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