Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

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  1. Anonymous
    2010-09-16T22:18:06+00:00
    1. Make a copy of a CD that doesn't play on a computer that can play it
    2. Verify that the copy still doesn't play on your computer
    3. Send the copy to Dell or your PC manufacturer for investigation

    A new drive would not fix the problem if it's still the same firmware or driver. It's very difficult for Dell to investigate this without the CD.

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  2. Anonymous
    2010-09-16T21:50:04+00:00

    had this problem for 8 months  new drive installed by dell same problem   .    we should have to do nothing  dell should read the forums and act on them .

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  3. Anonymous
    2010-09-14T19:19:39+00:00

    I also have this problem, but on a Packard Bell TJ68. Again all problems are with Warner CD's but not all of them. Two Linkin Park CD's are fine and two are fuzzy! There must be a way around this

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  4. Anonymous
    2010-09-07T22:01:32+00:00

    What you can try is

    Set WMP to secure ripping by checking the Secure ripping option

    http://thewelltemperedcomputer.com/SW/WMP/ErrorCorrection.htm

    If this doesn’t help, you can try a ripper like dbPoweramp or MusicBee.

    Configure them to do secure ripping and verify the rip against the AccurateRip database.

    If your CDs are found in AccurateRip and your results are different you have some hard evidence that the CD drive is the problem as this proves it won’t rip bit perfect.

    Configuration of MusicBee can be found here:

    http://thewelltemperedcomputer.com/SW/Players/MusicBee/MusicBee_Ripping.htm

    http://theWellTemperedComputer.com

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