Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

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  1. Anonymous
    2012-04-02T23:46:35+00:00

    Okay, search if you want to, but the problem is not firmware, software or hardware. The problem is the Warner Brother cd you have is copy protected and more than likely a product made for sale and distribution in Europe or something. Check the cd graphics, does it says made in Germany??? Check the upper right hand corner of the jewel case back cover, does it have numbers in bold print starting with 7599 and ending with - 2 with the name of a foreign country underneath? You have been sold a product that is known to be copy protected and not for sale in the United States. This product does not meet the "Redbook" standards for what constitutes a music CD in the United States. Contact the vendor you bought your plastic coaster from and complain. They know they have sold you a bill of goods, but are hoping you will eat the cost rather than complain. Unless we complain and return this **** when it is pawned off on us there will be no solution, only work arounds.

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  3. Anonymous
    2010-04-15T18:32:59+00:00

    I have tried the three links suggested in your reply and the troubleshooter. But the problem is not fixed. Warner Bros CD's sound is distorted when in the DVD player on my Win7 machine. What else can i try to get this problem solved?

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  4. Anonymous
    2010-04-13T11:59:32+00:00

    I have the same problem: Warner published Echo and the Bunnymen cds don't work on my new Dell but did work on the old. But ripping them on the older one and copying the files back works fine. So I guess it's not the sound card as such.

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