Error 2738 could not access VBScript run time for custom action.

Anonymous
2010-01-02T20:10:28+00:00

I'm attempting to activate my Virgin Mobile Broadband2Go device on my Acer Aspire 1410 running 64-bit Windows 7 Home Premium.  The installation aborts mid-way through with Error 2738 -- could not access VBScript run time for custom action.  I was able to successfully install on my wife's HP with the same OS, so the problem is not with the Broadband2Go device.  Command "regsvr32 vbscript.dll" did not fix the problem.

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Anonymous
2012-04-20T18:29:01+00:00

Microsoft has created a Fix-It for this!  

What this Fix it does is to remove incorrect or corrupt registry entries that interfere with VB support in windows and then re-registers the DLL ensuring that the correct registry setting are there. After running the Fix it solution you may be able to immediately  try the operation that previously gave you the error, but to be sure, a reboot is suggested. This will address similar issues with other programs as well and not just the applications that are specifically mentioned in this thread.

The link to the Fix it is: http://go.microsoft.com/?linkid=9804433

Thanks!

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  1. Anonymous
    2010-05-08T22:56:38+00:00

    Thank You pyradius, indeed HKEY_CLASSES_ROOT\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32 was pointing to the wrong location. Taking ownership and setting permission on that key then pointing to C:\Windows\SysWOW64\vbscript.dll did in fact solve different problems on this computer I'm working on. Cudos to You!!!!

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  2. Anonymous
    2010-04-22T05:49:15+00:00

    my Acer Aspire is having the same problem    error 2738   trying to install broadband2go have tried re registering vbscript.dll countless times and have deleted it from the HKEY_CURRENT_USER and tried again. i too see mcafee in the path for the dll and cannot alter it.

    failed all these solutions have

    windows 7 32-bit

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  3. Anonymous
    2010-04-19T17:36:49+00:00

    Just a FYI regarding vbscript.dll.  I had someone who was getting this same error message, and when we looked at the following key:

    HKEY_CLASSES_ROOT\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32

    I found that the path listed was not correct.  In fact the DLL itself was not correct!  It was pointing to C:\Program Files\McAfee\Someother.DLL

    Hence every time we would try to re-register vbscript.dll, it would succeed but it is simply re-registering the WRONG dll.  When I tried to manually edit this to point at the proper DLL (in this case under C:\Windows\SysWOW64\vbscript.dll) it would not allow to to delete or modify this key.  Even tried in safe mode and it still failed.

    I only mention this because simply re-registering VBSCRIPT.DLL in this case will continually FAIL because it is re-registering the WRONG DLL.  I assume if you could point to the proper DLL it would resolve the issue.  Oddly this person no longer even had McAfee on the PC, and we found no services obviously using McAfee so I am not sure why Windows prevented us from modifying this key.

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