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**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'
I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP. I downloaded the 64 bit driver and installed it. The test page printed out just fine during installation. Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'. The system cannot solve the problem and I can't find anything helpful on the microsoft support site.
Can anyone help?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process. Launch the 64bit version of IE rather than the 32bit version. The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011
I'm back!
My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.
To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.
| Customer Service |
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| For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503 |
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Hi Ms. Korsky,
I'm having similar problems with splwow64.exe on a Windows 7 64-bit machine and a Xerox Phaser 8560 MFP. The postscript driver on Xerox's site is dated 2007... is there a new or beta driver available or some other fix?
Also, if you have the chance to look into this, I'm having trouble with the Xerox scan utility--The Phaser doesn't see the computer so I cannot use the Phaser control panel to scan and push a PDF to my computer. I believe I set up the scan settings properly and even tried it with the firewall completely disabled without success. I'd like to blame the Xerox scan utility as being incompatible with 64-bit Windows... Is there a way you can confirm if the utility should work?
Thank you!!! This 64-bit thing has been such a pain!
It does appear that some of the articles at the Xerox support site were recently updated. Here are the instructions for removal of the Windows 7 Phaser 6180 driver. If removal and reinstall of the driver does not help, please do contact Customer Service so we can continue to assist you in troubleshooting the problem.
| Phaser 6180 Online Support <br><br>Solution Remove or Uninstall a Print Driver (Printer) From a Microsoft Windows 7 OS |
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| CAUTION: All pending print jobs in the printer’s print queue need to be canceled before the print queue is removed; otherwise, the computer will need to be restarted so that the print queue is visible again and the print jobs can be deleted.<br><br><br>NOTE: If the printer is connected to the computer using a USB cable, unplug the USB cable from the printer only. Leave the other end of the cable plugged into the computer.<br><br><br>To delete any existing print jobs in the printer’s print queue:<br><br><ol><br><li>Open the Control Panel. (Click on the [Start] button, and then click on [Control Panel].)<br></li><li>Depending on the "View By" option, perform one of the following options:<br><ul><br><li>Click on [View Devices and Printers] under the Hardware and Sound category. </li><li>Double-click on [Devices and Printers] (if viewing by icons). </li></ul><br></li><li>Double-click on the printer icon to open the print queue window so see what's printing.<br></li><li>In the print queue window, click on the [Printer] menu, and then click on [Cancel All Documents]. An "Are you sure you want to cancel all documents" message will be displayed.<br></li><li>Click on [Yes]. </li></ol><br><br>To remove only one print queue out of many that have been grouped together:<br><br><ol><br><li>Open the Control Panel. (Click on the [Start] button, and then click on [Control Panel].)<br></li><li>Depending on the "View By" option, perform one of the following options:<br><ul><br><li>Click on [View Devices and Printers] under the Hardware and Sound category. </li><li>Double-click on [Devices and Printers] (if viewing by icons). </li></ul><br></li><li>Right-click on the printer icon or icon group, select [Delete print queue], and then click on the print queue that needs to be removed.<br></li><li>A pop-up window with an "Are you sure you want to delete the printer?" will be displayed. Click on [Yes] to delete the print queue.<br></li><li>Restart the computer. </li></ol><br><br>To remove the print queue or all print queues grouped together:<br><br><ol><br><li>Open the Control Panel. (Click on the [Start] button, and then click on [Control Panel].)<br></li><li>Depending on the "View By" option, perform one of the following options:<br><ul><br><li>Click on [View Devices and Printers] under the Hardware and Sound category. </li><li>Double-click on [Devices and Printers] (if viewing by icons). </li></ul><br></li><li>Right-click on the printer, and then select [Remove Device]. </li><li>A pop-up window with an "Are you sure you want to remove this device?" message will be displayed. Click on [Yes] to delete the printer or printer group.<br></li><li>Restart the computer. </li></ol> |
