I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

  • Microsoft Support.

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  1. Anonymous
    2016-01-16T02:54:48+00:00

    I doubt it's really a Windows problem. It's more likely an iOS problem of which there are many. My iPhone 4S is recognized by my computers and iPhone 6 Plus which used to be recognized, is not. The only difference is I updated the iPhone 6 Plus and not the 4S. The last test was to try the 6 Plus on my Vista computer and it does not show up there either. According to Apple, the only thing that can be done is to reset the entire phone, wiping everything out. I can't do that and am sure that will not work since I recently had my 6 Plus replaced and the same problem exists. Apple techs have various different explanations including telling me they are not told what to do about new complaints with each iOS version. They learn with the customers.  Apple charges a lot for the iPhone and Apple Care support and does not deliver. They change versions of iOS quicker than you know because every version brings more problems.  They are so out of touch at Apple they will even take responsibility for things not their fault. When my WiFi would not work for a while, I read something about it being iOS problem. I did check with Comcast who lied and said my WiFi was fine. I even was given by Verizon a new iPhone and the problem was the same. Yet Apple quickly, when asked, said there are iOS WiFi problems. Not so as it turned out when I insisted Comcast replace the WiFi modem, all those problems went away and have never come back. Apple needs to get a grip and treat people with honesty and information about what really is going on.

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  2. Anonymous
    2016-01-18T08:33:02+00:00

    How do you know if a picture is corrupt?  My phone has really been acting strange for the past 2 days. My son is having problems too. So don't think it's a picture. But it could be. Lol.

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  3. Anonymous
    2016-03-25T17:25:22+00:00

    I tried everything, but your procedure worked!! THANK YOU!!

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  4. Anonymous
    2016-08-19T22:59:23+00:00

    Same with windows 10---didn't work at first, then worked for a long time---now quit working. Computer recognizes the phone but no ICON in Task Bar to click on. Already wasted 5 hours today with micro soft tech support. Now they went home so be back tomorrow? Windows 10 has been a horrible experience and also with all others I know that have it.

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