I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

  • Microsoft Support.

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  1. Anonymous
    2010-03-13T00:27:55+00:00

    Finally, someone with a solution to the problem.

    I deleted pics on my camera roll that my friends had send me on text messages.  And, the problem got solved.  Thank you very much!!!   I am glad you found someone at Apple that helped you with this problem... kuddos to him or her.  As for me, I had spokent with 4 Apple tech reps and other than given me the round around, they could not help at all.

    Hopefully Apple will solve this problem in the future, as it is convenient to copy pics from text messages onto your camera roll.

    Again, thanks.

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  2. Anonymous
    2010-03-31T01:18:41+00:00

    THANK YOU!!  I have searched all over for a solution to this problem.  It is odd because sometimes my camera would show up and other times it wouldn't.  And, the pictures have not changed other than the ones I had taken.  But, I just went in and deleted everything that was not taken by my iphone and it worked like a charm.

    Whew!!

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  3. Anonymous
    2010-04-20T03:53:34+00:00

    Thank you soooooooooooooooooooooo much!  Finally, an answer that actually works!!!!!!!!!!!!!!!!!!!!!!!  I deleted all of the photos that I didn't take and Windows 7 started importing my photos as soon as i plugged my iphone in, hurray!!!   Thank you, thank you, thank you.

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  4. Anonymous
    2010-04-26T22:10:07+00:00

    Thank you so much!! I've a lot of days without any solution, and what you said worked!! Thanks so much for sharing!

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