I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

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  1. Anonymous
    2011-08-12T18:01:27+00:00

    I know what to do because it always works for me.

    1. If your iphone does not appear on your computer its either because you have the internal hardrive empty, meaning no pictures causing your computer not to read any information. So what i did was take a picture and it worked like a charm, my computer picked up my iphone and opned it automatically.
    2. If your iphone isnt being picked up in Itunes, then thats a different problem and this is what i did for this problem.

    1.) First off you need to have iTunes installed and the ipod touch plugged in

    and recognized as ‘something’ e.g. digital camera (it shouldn’t really

    matter what it’s recognized as, but it needs to be found by windows).

    2.) Search for usbaapl in the C:\WINDOWS system folder:

    o open windows explorer (e.g. Right-click Start and then click ‘explore’)

    o right-click the WINDOWS folder and select ‘Search’).

    o type in usbaapl and hit Search – try to ignore the dog!

    You should find the driver info in a sub folder of

    C:\WINDOWS\system32\DRVSTORE e.g. C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B

    Remember that location (either leave the search box open or copy the folder

    name into note pad – you’ll need it later)

    If you don’t find usbaapl.sys, usbaapl.inf etc. then your drivers have not

    been installed with the iTunes install and you’ll have to reinstall iTunes.

    3.) Locate the ipod-camera device:

    o Open the device manager, e.g. using Start > Control Panel >

    Performance and Maintenance > System > Hardware Tab > Device Manager

    o Look for a device called ‘ipod’ - if your ipod shows up as

    ‘digital camera’ it will be under something like ‘imaging devices’.

    4.)Update the driver:

    o Right click the ‘ipod-camera’ in device manager and click on

    ‘Update Driver’ – the Hardware Update Wizard will open.

    o Check the ‘Install from a list or specific location’ then click ‘Next’

    o Check ‘Dont search. I will choose the driver to install' click 'Next'

    Here you should see the Apple Device to update, click "Have Disk"

    In the text box below type (or better copy and paste) or browse the folder

    containing the ipod driver information found in step 1 (in the example

    above it was C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B),

    Click "OK"

    DONE!! the driver is now updated and located in the correct USB port

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  2. Anonymous
    2011-08-14T16:08:06+00:00

    thanks a lot zaki that was very helpful i really needed the pictures n yeah i got them now thanks to you :)

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  3. Anonymous
    2011-09-03T05:20:39+00:00

    I know what to do because it always works for me.

    1. If your iphone does not appear on your computer its either because you have the internal hardrive empty, meaning no pictures causing your computer not to read any information. So what i did was take a picture and it worked like a charm, my computer picked up my iphone and opned it automatically.
    2. If your iphone isnt being picked up in Itunes, then thats a different problem and this is what i did for this problem.

    1.) First off you need to have iTunes installed and the ipod touch plugged in

    and recognized as ‘something’ e.g. digital camera (it shouldn’t really

    matter what it’s recognized as, but it needs to be found by windows).

    2.) Search for usbaapl in the C:\WINDOWS system folder:

    o open windows explorer (e.g. Right-click Start and then click ‘explore’)

    o right-click the WINDOWS folder and select ‘Search’).

    o type in usbaapl and hit Search – try to ignore the dog!

    You should find the driver info in a sub folder of

    C:\WINDOWS\system32\DRVSTORE e.g. C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B

    Remember that location (either leave the search box open or copy the folder

    name into note pad – you’ll need it later)

    If you don’t find usbaapl.sys, usbaapl.inf etc. then your drivers have not

    been installed with the iTunes install and you’ll have to reinstall iTunes.

    3.) Locate the ipod-camera device:

    o Open the device manager, e.g. using Start > Control Panel >

    Performance and Maintenance > System > Hardware Tab > Device Manager

    o Look for a device called ‘ipod’ - if your ipod shows up as

    ‘digital camera’ it will be under something like ‘imaging devices’.

    4.)Update the driver:

    o Right click the ‘ipod-camera’ in device manager and click on

    ‘Update Driver’ – the Hardware Update Wizard will open.

    o Check the ‘Install from a list or specific location’ then click ‘Next’

    o Check ‘Dont search. I will choose the driver to install' click 'Next'

    Here you should see the Apple Device to update, click "Have Disk"

    In the text box below type (or better copy and paste) or browse the folder

    containing the ipod driver information found in step 1 (in the example

    above it was C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B),

    Click "OK"

    DONE!! the driver is now updated and located in the correct USB port   

    Thanks for the reply, HOWEVER:

    1. I have many pictures on my iPhone that I took with my iPhone exclusively (i.e. no pictures downloaded from an email or uploaded from my PC).
    2. My iPhone works fine in iTunes.

    So I'm still trying to figure out how to get my photos/videos off my iPhone ONTO my Vista Laptop without having to email them invidually or posting the videos on YouTube.  The fact that no one from Microsoft or Apple has addressed this issue, which has been reported by many, many people, is very irritating and shows an appalling lack of customer service.

    I never did download the third-party transferring software because everyone seems to recommend a different software, I haven't found 2 people who agreed on one that would actually work and not be a malware program in disguise.

    I'd be interested to hear if anyone ever was able to get their pictures/videos off their iPhone 4 onto a PC of any kind.  TIA.

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  4. Anonymous
    2011-09-03T06:10:20+00:00

    Found a solution: downloaded DiskAid (free 2 week trial and then $9.90 to purchase 1 license good for up to 3 computers) from DigiDNA.net

    This let me copy all photos and videos from my Camera Roll to my PC. There's also an option to delete them from the iPhone but I didn't want to do that just yet. It worked great!   It also works on Mac.

    Such a relief that I didn't have to email myself 400 pictures and movies.

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