I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

  • Microsoft Support.

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  1. Anonymous
    2010-03-11T02:50:42+00:00

    Same thing happened to me.  This is the answer.  Just get rid of those pics that you didn't actually take using the iPhone camera.  then Windows will recognize the iPhone as a 'Camera Device'!

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    4 people found this answer helpful.
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  2. Anonymous
    2010-03-03T21:59:34+00:00

    OMFG!! SAMETHING HAPPENED TO ME!!!

    at first my itunes would be able to sync but my pc would not reconize or autoplay as it used to..

    afther spending countless hours of reading blogs&FAQS and trying to fixx it...i started messing around a bit with the device manager i ended up deleting the apple USB drive....then my itunes wouldnt even recognize it!!!

    and i tired uninstalling/reinstalling it to fix it but it didnt work.......now not being able to sync my phone i decided to call it in...before i went to go buymyself a mac...(tired of pc)

    ...after talking for about an hour with the helpful people at apple, they finally helped me get it working again...

    ....it turns out..that this whole time...the reason why it didnt sync....is actually because of a CORRUPT picture in my "camrea ROLL!!!!!"

    it seems that when you copy pictures of the internet or threw MMS or email...that it sometimes corrupts! thus my PC didnt recognize it..

    SO DELETE THOSE PICTURES!!!!!

    ..ive read tons of blogs like this...and seeing alot of other people are effected by this same problem....

    ...i hope this helps... ;]

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    3 people found this answer helpful.
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  3. Anonymous
    2010-02-23T05:10:55+00:00

    I am having the same problem. It was working just fine. I can't come up with anything new with my computer but I started using Safari instead of Internet Explore.

    iTunes sync just fine. The phone doesn't come up in "My Computer". My auto play is set just a Zaki J said.

    I too called Apple, they told me the same thing. That it is a MS operating system problem.  I have windows vista.

    PLEASE HELP!

    Thank you very much,

    Nichole

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  4. Anonymous
    2010-02-23T05:10:27+00:00

    I am having the same problem. It was working just fine. I can't come up with anything new with my computer but I started using Safari instead of Internet Explore.

    iTunes sync just fine. The phone doesn't come up in "My Computer". My auto play is set just a Zaki J said.

    I too called Apple, they told me the same thing. That it is a MS operating system problem.  I have windows vista.

    PLEASE HELP!

    Thank you very much,

    Nichole

    Was this answer helpful?

    0 comments